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The Sentient Shift—A Systematic Literature Review and Future Research Agenda on Anthropomorphized Service Agents in Tourism and Hospitality Industry
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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inferredcites →https://doi.org/10.1016/j.jesp.2014.01.005openalex-snapshot
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inferredcites →https://doi.org/10.1016/j.tourman.2021.104309openalex-snapshot
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inferredcites →https://doi.org/10.1037/0033-295x.114.4.864openalex-snapshot
On seeing human: A three-factor theory of anthropomorphism.
inferredcites →https://doi.org/10.1037/apl0000834openalex-snapshot
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inferredcites →https://doi.org/10.1080/00913367.2020.1800537openalex-snapshot
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inferredcites →https://doi.org/10.1080/02642069.2025.2460597openalex-snapshot
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inferredcites →https://doi.org/10.1080/02650487.2024.2410559openalex-snapshot
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inferredcites →https://doi.org/10.1080/10548408.2022.2061672openalex-snapshot
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inferredcites →https://doi.org/10.1080/13683500.2019.1706457openalex-snapshot
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inferredcites →https://doi.org/10.1080/13683500.2023.2215975openalex-snapshot
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inferredcites →https://doi.org/10.1080/19368623.2019.1592733openalex-snapshot
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inferredcites →https://doi.org/10.1080/19368623.2019.1639095openalex-snapshot
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inferredcites →https://doi.org/10.1080/19368623.2019.1645073openalex-snapshot
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inferredcites →https://doi.org/10.1080/19368623.2020.1685053openalex-snapshot
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inferredcites →https://doi.org/10.1080/19368623.2021.1926037openalex-snapshot
Anthropomorphism and customers’ willingness to use artificial intelligence service agents
inferredcites →https://doi.org/10.1080/19368623.2023.2223584openalex-snapshot
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inferredcites →https://doi.org/10.1080/19368623.2023.2232382openalex-snapshot
Past, present, and future of anthropomorphism in hospitality & tourism: conceptualization and systematic review
inferredcites →https://doi.org/10.1080/19368623.2024.2403640openalex-snapshot
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inferredcites →https://doi.org/10.1086/518544openalex-snapshot
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inferredcites →https://doi.org/10.1086/662614openalex-snapshot
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inferredcites →https://doi.org/10.1093/jcr/ucac027openalex-snapshot
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inferredcites →https://doi.org/10.1093/jcr/ucv017openalex-snapshot
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inferredcites →https://doi.org/10.1093/jcr/ucz028openalex-snapshot
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inferredcites →https://doi.org/10.1108/ijchm-05-2020-0423openalex-snapshot
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Incoming claims: where this work appears in other papers’ reference lists and arguments.
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AI-Enabled Smart Tourism for Literary Destination Development
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