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Explaining how algorithms work reduces consumers' concerns regarding the collection of personal data and promotes AI technology adoption

https://doi.org/10.1002/mar.21705
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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Alexa, she's not human but… Unveiling the drivers of consumers' trust in voice‐based artificial intelligence
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inferredcites →https://doi.org/10.1002/mar.21493openalex-snapshot
Privacy concerns in e‐commerce: A multilevel meta‐analysis
inferredcites →https://doi.org/10.1002/mar.21496openalex-snapshot
The role of brand in overcoming consumer resistance to autonomous vehicles
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Creepiness: Its antecedents and impact on loyalty when interacting with a chatbot
inferredcites →https://doi.org/10.1002/mar.21579openalex-snapshot
Counteracting consumer subversion: Organizational privacy ethical care as driver of online information sharing
inferredcites →https://doi.org/10.1002/mar.21587openalex-snapshot
The personalization–privacy paradox at the nexus of social exchange and construal level theories
inferredcites →https://doi.org/10.1002/mar.21619openalex-snapshot
AI in Marketing, Consumer Research & Psychology: A Systematic Literature Review and Research Agenda
inferredcites →https://doi.org/10.1002/mar.21692openalex-snapshot
Digital technologies and privacy: State of the art and research directions
inferredcites →https://doi.org/10.1007/bf00172853openalex-snapshot
Mechanisms and the nature of causation
inferredcites →https://doi.org/10.1007/s11747-016-0495-4openalex-snapshot
The role of data privacy in marketing
inferredcites →https://doi.org/10.1007/s11747-019-00696-0openalex-snapshot
How artificial intelligence will change the future of marketing
inferredcites →https://doi.org/10.1007/s11747-019-00704-3openalex-snapshot
Learning from the Dark Web: leveraging conversational agents in the era of hyper-privacy to enhance marketing
inferredcites →https://doi.org/10.1007/s11747-019-00710-5openalex-snapshot
Explainable AI: from black box to glass box
inferredcites →https://doi.org/10.1007/s40547-017-0085-8openalex-snapshot
Consumer Choice and Autonomy in the Age of Artificial Intelligence and Big Data
inferredcites →https://doi.org/10.1016/j.chb.2016.04.023openalex-snapshot
An empirical examination of consumer adoption of Internet of Things services: Network externalities and concern for information privacy perspectives
inferredcites →https://doi.org/10.1016/j.jbusres.2016.01.013openalex-snapshot
Consumer adoption versus rejection decisions in seemingly similar service innovations: The case of the Internet and mobile banking
inferredcites →https://doi.org/10.1016/j.jbusres.2020.08.024openalex-snapshot
Paradoxes of artificial intelligence in consumer markets: Ethical challenges and opportunities
inferredcites →https://doi.org/10.1016/j.jbusres.2021.10.007openalex-snapshot
Interactive voice assistants – Does brand credibility assuage privacy risks?
inferredcites →https://doi.org/10.1038/s41562-021-01146-0openalex-snapshot
Understanding, explaining, and utilizing medical artificial intelligence
inferredcites →https://doi.org/10.1080/01449290410001715723openalex-snapshot
Internet privacy concerns and their antecedents - measurement validity and a regression model
inferredcites →https://doi.org/10.1086/208572openalex-snapshot
Inference Effects without Inference Making? Effects of Missing Information on Discounting and Use of Presented Information
inferredcites →https://doi.org/10.1086/209106openalex-snapshot
Effects of Quality and Quantity of Information on Decision Effectiveness
inferredcites →https://doi.org/10.1086/667782openalex-snapshot
Explanation Fiends and Foes: How Mechanistic Detail Determines Understanding and Preference
inferredcites →https://doi.org/10.1108/03090569910249229openalex-snapshot
Consumer perceived risk: conceptualisations and models
inferredcites →https://doi.org/10.1108/08876049910266059openalex-snapshot
The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services
inferredcites →https://doi.org/10.1111/jpim.12463openalex-snapshot
Consumer Resistance to Innovation in Services: Challenges and Barriers in the Internet of Things Era
inferredcites →https://doi.org/10.1177/0022242920953847openalex-snapshot
Consumers and Artificial Intelligence: An Experiential Perspective
inferredcites →https://doi.org/10.1177/2053951715622512openalex-snapshot
How the machine ‘thinks’: Understanding opacity in machine learning algorithms
inferredcites →https://doi.org/10.1207/s15516709cog2605_1openalex-snapshot
The misunderstood limits of folk science: an illusion of explanatory depth
inferredcites →https://doi.org/10.1287/isre.1040.0032openalex-snapshot
Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model
inferredcites →https://doi.org/10.1287/isre.1120.0416openalex-snapshot
Research Note —Effects of Individual Self-Protection, Industry Self-Regulation, and Government Regulation on Privacy Concerns: A Study of Location-Based Services
inferredcites →https://doi.org/10.1509/jm.15.0497openalex-snapshot
Data Privacy: Effects on Customer and Firm Performance
inferredcites →https://doi.org/10.1509/jmr.10.0355openalex-snapshot
Social Networks, Personalized Advertising, and Privacy Controls
inferredcites →https://doi.org/10.2139/ssrn.3683754openalex-snapshot
Denied by an (Unexplainable) Algorithm: Teleological Explanations for Algorithmic Decisions Enhance Customer Satisfaction
inferredcites →https://doi.org/10.2307/1229515openalex-snapshot
Information Privacy/Information Property
inferredcites →https://doi.org/10.2307/249477openalex-snapshot
Information Privacy: Measuring Individuals’ Concerns About Organizational Practices1
inferredcites →https://doi.org/10.2753/mis0742-1222230410openalex-snapshot
Recommendation Agents for Electronic Commerce: Effects of Explanation Facilities on Trusting Beliefs
inferredcites →https://doi.org/10.5465/amr.2001.4378028openalex-snapshot
Toward a Theory of Psychological Ownership in Organizations

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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