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Relating the dark side of new‐age technologies and customer technostress
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Outgoing claims: the papers this work cites, builds on, or argues with.
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Customer Engagement Marketing
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Transforming business using digital innovations: the application of AI, blockchain, cloud and data analytics
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IoT Ecosystem: A Survey on Devices, Gateways, Operating Systems, Middleware and Communication
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The Role of Augmented Intelligence (AI) in Detecting and Preventing the Spread of Novel Coronavirus
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Research framework, strategies, and applications of intelligent agent technologies (IATs) in marketing
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Customer engagement: the construct, antecedents, and consequences
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Augmenting the eye of the beholder: exploring the strategic potential of augmented reality to enhance online service experiences
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Technology-driven service strategy
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Relationship journeys in the internet of things: a new framework for understanding interactions between consumers and smart objects
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How legacy firms can embrace the digital ecosystem via digital customer orientation
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The future of technology and marketing: a multidisciplinary perspective
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Stress, appraisal, and coping
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The freezing and unfreezing of lay-inferences: Effects on impressional primacy, ethnic stereotyping, and numerical anchoring
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From toys to tools: The co-evolution of technological and entrepreneurial developments in the drone industry
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Siri, Siri, in my hand: Who’s the fairest in the land? On the interpretations, illustrations, and implications of artificial intelligence
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Shopping in the digital world: Examining customer engagement through augmented reality mobile applications
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Linking AI quality performance and customer engagement: The moderating effect of AI preference
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The Internet-of-Things: Review and research directions
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Hook vs. hope: How to enhance customer engagement through gamification
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Developing firms' growth approaches as a multidimensional decision to enhance key stakeholders' wellbeing
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Consumer Connectivity in a Complex, Technology-Enabled, and Mobile-Oriented World with Smart Products
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Digital Analytics: Modeling for Insights and New Methods
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A theoretical model to explain the smart technology adoption behaviors of elder consumers (Elderadopt)
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Coping with climate change: Three insights for research, intervention, and communication to promote adaptive coping to climate change
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The fluent online shopping experience
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Why the little things matter: Exploring situational influences on customers' self-service technology decisions
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Examining the impact of luxury brand's social media marketing on customer engagement: Using big data analytics and natural language processing
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Influence of new-age technologies on marketing: A research agenda
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The playground effect: How augmented reality drives creative customer engagement
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Customer engagement and relationships in multi-actor service ecosystems
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Reshaping the contexts of online customer engagement behavior via artificial intelligence: A conceptual framework
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Theorizing the dark side of business-to-business relationships in the era of AI, big data, and blockchain
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Effective use of 3D printing in the innovation process
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The influence of technology anxiety on consumer use and experiences with self-service technologies
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Organizational Learning from Performance Feedback
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Toward a triarchic theory of human intelligence
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Safety-Seeking Behaviours: Fact or Function? How Can We Clinically Differentiate Between Safety Behaviours and Adaptive Coping Strategies Across Anxiety Disorders?
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Dynamics of a stressful encounter: Cognitive appraisal, coping, and encounter outcomes.
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Does coping help? A reexamination of the relation between coping and mental health.
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A stitch in time: Self-regulation and proactive coping.
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Development of the Coping Flexibility Scale: Evidence for the coping flexibility hypothesis.
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The dark side of technologies: Technostress among users of information and communication technologies
inferredcites →https://doi.org/10.1080/0267257x.2016.1144360openalex-snapshot
Strategic drivers, anticipated and unanticipated outcomes of customer engagement
inferredcites →https://doi.org/10.1080/0267257x.2016.1247517openalex-snapshot
The integrity challenge of the Internet-of-Things (IoT): on understanding its dark side
inferredcites →https://doi.org/10.1080/0267257x.2021.1945662openalex-snapshot
‘I am the master of my fate’: digital technology paradoxes and the coping strategies of older consumers
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Deliberate or Instinctive? Proactive and Reactive Coping for Technostress
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The role of immersive technology in Customer Experience Management
inferredcites →https://doi.org/10.1080/13607863.2020.1861213openalex-snapshot
Technostress in a hostile world: older internet users before and during the COVID-19 pandemic
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It takes two to tango: Statistical modeling and machine learning
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Consumer and Object Experience in the Internet of Things: An Assemblage Theory Approach
inferredcites →https://doi.org/10.1108/02683940310502412openalex-snapshot
Eustress, distress, and interpretation in occupational stress
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Satisfaction in technology‐enabled service encounters
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The Sage Dictionary of Qualitative Management Research
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Customer engagement in evolving technological environments: synopsis and guiding propositions
inferredcites →https://doi.org/10.1108/ejm-10-2017-0772openalex-snapshot
Consumer engagement on Twitter: perceptions of the brand matter
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Understanding firm survival in a global crisis
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Customer experience challenges: bringing together digital, physical and social realms
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IoT and Fog-Computing-Based Predictive Maintenance Model for Effective Asset Management in Industry 4.0 Using Machine Learning
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Technostress: negative effect on performance and possible mitigations
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The technostress trifecta ‐ techno eustress, techno distress and design: Theoretical directions and an agenda for research
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Technostress and social networking services: Explaining users' concentration, sleep, identity, and social relation problems
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Defining Virtual Reality: Dimensions Determining Telepresence
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Coping: Pitfalls and Promise
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Understanding the Role of Artificial Intelligence in Personalized Engagement Marketing
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Individual Strategies for Coping with Stress during Organizational Transitions
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Virtual Reality in New Product Development: Insights from Prelaunch Sales Forecasting for Durables
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Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
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Technology Infusion in Service Encounters
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An Analysis of E-Business Adoption and its Impact on Business Performance
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Customer Engagement Behavior: Theoretical Foundations and Research Directions
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Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?
inferredcites →https://doi.org/10.1177/1094670520902266openalex-snapshot
Engaged to a Robot? The Role of AI in Service
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Rise of the Machines? Customer Engagement in Automated Service Interactions
inferredcites →https://doi.org/10.1177/1094670520977680openalex-snapshot
From Customer-, to Actor-, to Stakeholder Engagement: Taking Stock, Conceptualization, and Future Directions
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Using Machine Learning To Cocreate Value Through Dynamic Customer Engagement In A Brand Loyalty Program
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Triangulation in Organizational Research: A Re-Presentation
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The Consequences of Technostress for End Users in Organizations: Conceptual Development and Empirical Validation
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Where Is Current Research on Blockchain Technology?—A Systematic Review
inferredcites →https://doi.org/10.14254/1795-6889.2021.17-3.2openalex-snapshot
Perceived technostress while learning a new mobile technology: Do individual differences and the way technology is presented matter?
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Establishing Profitable Customer Loyalty for Multinational Companies in the Emerging Economies: A Conceptual Framework
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Smart Shopping Carts: How Real-Time Feedback Influences Spending
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Who or What to Believe: Trust and the Differential Persuasiveness of Human and Anthropomorphized Messengers
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Understanding Customer Experience Throughout the Customer Journey
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A Theory of Customer Valuation: Concepts, Metrics, Strategy, and Implementation
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The Role of Relational Information Processes and Technology Use in Customer Relationship Management
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Performance Productivity and Quality of Frontline Employees in Service Organizations
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Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
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Technological Opportunism and Radical Technology Adoption: An Application to E-Business
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Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty?
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Competitive Advantage through Engagement
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The Dark Side of Embodiment - Teaming Up With Robots VS Disembodied Agents
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Hybrid-augmented intelligence: collaboration and cognition
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A Survey of Augmented Reality Technologies, Applications and Limitations
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Computer Anxiety: Definition, Measurement, and Correlates
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Mixing Qualitative and Quantitative Methods: Triangulation in Action
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Understanding Media: The Extensions of Man
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Blockchain Technologies from the Consumers’ Perspective: What Is There and Why Should Who Care?
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Unmanned Aviation: A Brief History of Unmanned Aerial Vehicles
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The Bright and Dark Sides of Technostress: A Mixed-Methods Study Involving Healthcare IT
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The Impact of Technostress on Role Stress and Productivity
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Impact of Technostress on End-User Satisfaction and Performance
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Customer Engagement: Exploring Customer Relationships Beyond Purchase
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Impacts of Digital Technostress and Digital Technology Self-Efficacy on Fintech Usage Intention of Chinese Gen Z Consumers
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Intelligent Marketing: Employing New-Age Technologies
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Methodological triangulation: an approach to understanding data
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
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How do extended reality experiences influence firm value?
inferred← citeshttps://doi.org/10.1108/emjb-03-2025-0083openalex-snapshot
Consumer online shopping and purchase intentions after the COVID-19 pandemic: the role of acquired online proficiency and technostress
inferred← citeshttps://doi.org/10.1108/ijsms-04-2023-0061openalex-snapshot
Navigating emerging trademarks issues for sport brands in the metaverse
inferred← citeshttps://doi.org/10.1108/jcm-01-2022-5118openalex-snapshot
The bright and dark sides of online customer engagement on brand love
inferred← citeshttps://doi.org/10.1108/jrim-11-2024-0526openalex-snapshot
Understanding virtual customer experience: a systematic analysis of immersive technology applications
inferred← citeshttps://doi.org/10.1108/jstp-01-2023-0015openalex-snapshot
Serving customers through chatbots: positive and negative effects on customer experience
inferred← citeshttps://doi.org/10.1108/mip-03-2024-0185openalex-snapshot
Exploring consumer engagement with smart voice assistants in the era of emerging conversational technologies
inferred← citeshttps://doi.org/10.1108/sjme-01-2025-0016openalex-snapshot
Revisiting online privacy concern in predicting user coping behavior: systematic review, conceptual framework, and research agenda
inferred← citeshttps://doi.org/10.1109/icecco67619.2026.11488766openalex-snapshot
Unveiling Customer Technostress in Indonesian Mobile Banking: A Topic Modeling and Sentiment Analysis of User Reviews
inferred← citeshttps://doi.org/10.1109/iciptm59628.2024.10563878openalex-snapshot
Combating Technostress through Sustainable lens
inferred← citeshttps://doi.org/10.1111/ijcs.70002openalex-snapshot
8‐T Framework for Artificial Intelligence‐Driven Branding: A Strategic Typology
inferred← citeshttps://doi.org/10.1111/joca.12603openalex-snapshot
Consumer engagement with preventive health technologies: A double‐edged sword for consumer wellbeing
inferred← citeshttps://doi.org/10.1111/jpim.12795openalex-snapshot
An Empirical Study of AI Financial Advisor Adoption Through Technology Vulnerabilities in the Financial Context
inferred← citeshttps://doi.org/10.1111/risa.14336openalex-snapshot
Navigating the decision‐making landscape of AI in risk finance: Techno‐accountability unveiled
inferred← citeshttps://doi.org/10.1177/07673701241270105openalex-snapshot
De l’analyse à l’empathie et à la créativité : La révolution de l’IA dans la pratique et l’enseignement du marketing
inferred← citeshttps://doi.org/10.1177/10946705261474275openalex-snapshot
Navigating Consumer Emotional Vulnerability in Services
inferred← citeshttps://doi.org/10.1177/20515707241283311openalex-snapshot
From analytics to empathy and creativity: Charting the AI revolution in marketing practice and education
inferred← citeshttps://doi.org/10.1186/s13731-026-00653-6openalex-snapshot
The role of AI-driven chatbots in enhancing sustainable customer service: a survey-based study on consumer perceptions
inferred← citeshttps://doi.org/10.1186/s40359-026-04147-8openalex-snapshot
The dark side of AI transparency: investigating AI-induced anxiety, technostress, and consumer satisfaction through a hybrid SEM-ANN approach
inferred← citeshttps://doi.org/10.2139/ssrn.7203968openalex-snapshot
AI-mediated crisis communication through the lens of bounded rationality: The role of explainability and base responses in responsibility attribution
inferred← citeshttps://doi.org/10.30892/gtg.514spl14-1169openalex-snapshot
ENHANCING SUSTAINABILITY AND REDUCING CUSTOMER TECHNOSTRESS THROUGH FOOD-ORDERING APPS
inferred← citeshttps://doi.org/10.3390/su182010248openalex-snapshot
Towards Sustainable Retail and Services: Mapping Consumer Emotions and Perceptions of Phygital Tools
inferred← citeshttps://doi.org/10.35377/saucis...1700912openalex-snapshot
Extending TAM and UTAUT for Meta-Banking Adoption Intention: Roles of Technostress, AR/VR Experience, and Perceived Value
inferred← citeshttps://doi.org/10.4018/979-8-3373-5312-8.ch010openalex-snapshot
Developing a Marketing Strategy to Showcase the Benefits of a Unified Virtual Try-On Platform for the UAE's Online Clothing Market
inferred← citeshttps://doi.org/10.4018/979-8-3373-6013-3.ch015openalex-snapshot
Digital Distraction in Gen Z
inferred← citeshttps://doi.org/10.4018/joeuc.325649openalex-snapshot
A Study on the Influence of Technology Products Introduced Into Green Hotels
inferred← citeshttps://doi.org/10.47743/saeb-2024-0009openalex-snapshot
Tools in Marketing Research: Exploring Emotional Responses to Stimuli
inferred← citeshttps://doi.org/10.54695/sim.301.0055openalex-snapshot
Subjective Financial Well-Being and Trust in Providers of Mobile Financial Services
inferred← citeshttps://doi.org/10.59413/ajocs/v7.i5.12openalex-snapshot
Technostress and Productivity: Evidence from Business Process Outsourcing (BPO) Workers
inferred← citeshttps://doi.org/10.62561/emok-2023openalex-snapshot
Reziliens marketing − Válaszok változó kihívásokra
inferred← citeshttps://doi.org/10.62561/emok-2023-14openalex-snapshot
Technológiával könnyebb, de milyen áron? – A technostressz jelenségének vizsgálata, különös tekintettel a felsőoktatás fogyasztóira
inferred← citeshttps://doi.org/10.70675/31dc1deaz839fz4472zb155z6a0b5cfbe6b2openalex-snapshot
High tech and low tech looking glasses : impact of empowerment on well-being
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