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Are the determinants of bank loyalty brand specific?

https://doi.org/10.1057/palgrave.fsm.4770146
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1016/0019-8501(92)90005-eopenalex-snapshot
Market-led quality
inferredcites →https://doi.org/10.1016/0167-4870(91)90016-mopenalex-snapshot
A framework for comparing customer satisfaction across individuals and product categories
inferredcites →https://doi.org/10.1016/s0022-4359(96)90007-xopenalex-snapshot
The role of personalization in service encounters
inferredcites →https://doi.org/10.1080/02642069100000047openalex-snapshot
Two Approaches to Service Quality Dimensions
inferredcites →https://doi.org/10.1080/0267257x.1992.9964204openalex-snapshot
The importance of customer satisfaction in explaining brand and dealer loyalty
inferredcites →https://doi.org/10.1108/02652320310479178openalex-snapshot
Antecedents to perceived service quality: an exploratory study in the banking industry
inferredcites →https://doi.org/10.1108/02652329610105288openalex-snapshot
Bank image: exposition and illustration of correspondence analysis
inferredcites →https://doi.org/10.1108/02652329610130136openalex-snapshot
Bank strategic positioning and some determinants of bank selection
inferredcites →https://doi.org/10.1108/02652329610151340openalex-snapshot
Determinants of customer satisfaction in retail banking
inferredcites →https://doi.org/10.1108/02652329710175244openalex-snapshot
Managing the image of your bank: the glue that binds
inferredcites →https://doi.org/10.1108/03090569810216118openalex-snapshot
On the relationship between store image, store satisfaction and store loyalty
inferredcites →https://doi.org/10.1108/07363769810219116openalex-snapshot
Parsimonious measurement of customer satisfaction with personal service and the service setting
inferredcites →https://doi.org/10.1108/08876040410548294openalex-snapshot
Measuring customer satisfaction in the fast food industry: a cross‐national approach
inferredcites →https://doi.org/10.1108/08876049210035700openalex-snapshot
Service: the Competitive Edge in Banking
inferredcites →https://doi.org/10.1108/09596110110395893openalex-snapshot
The relationship between customer loyalty and customer satisfaction
inferredcites →https://doi.org/10.1108/10610429910266968openalex-snapshot
Issues and challenges in the positioning of service brands: a review
inferredcites →https://doi.org/10.1108/eum0000000006082openalex-snapshot
Performance measurement and management control positioning strategies, quality and productivity: a case study of a Swedish bank
inferredcites →https://doi.org/10.1177/0092070394222001openalex-snapshot
Customer Loyalty: Toward an Integrated Conceptual Framework
inferredcites →https://doi.org/10.2307/1252129openalex-snapshot
A National Customer Satisfaction Barometer: The Swedish Experience
inferredcites →https://doi.org/10.5860/choice.32-5166openalex-snapshot
World-class customer satisfaction

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Value Proposition of Banking Brands in India
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The Effect of Service Quality on Customer Retention in the Banking Industry in Ghana: A Case Study of Asokore Rural Bank Limited
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Brand names on packaging and their impact on purchase preference
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El papel de la reputación, el boca-oreja, la confianza y la incertidumbre en la contratación de un banco
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Reinventing the branch: An empirical assessment of banking strategies to environmental differentiation
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International marketing strategy in the retail banking industry: The case of ICICI Bank in Canada
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Consumer satisfaction and loyalty derived from the perceived quality of individual banking services: A field study in Eskişehir from Turkey
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A structural equation modelling of the antecedents of relationship quality in the Malaysia banking sector
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Efficacy of COVID-19 screening system and customer satisfaction in banks: moderating role of the perceived threat and health risk
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Services Branding: Revealing the Rhetoric within Retail Banking
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Examining Uncertainty Avoidance, Relationship Quality, and Customer Loyalty in Two Cultures
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Unobserved heterogeneity and the importance of customer loyalty in mobile banking
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Determinants of Mobile Banking Users’ Loyalty
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Relative Effects of Leadership and Technology on Bank Employees’ Job Outcomes
inferred← citeshttps://doi.org/10.1108/02634500810894325openalex-snapshot
Consumer sentiment towards marketing in Bangladesh
inferred← citeshttps://doi.org/10.1108/02634500910928362openalex-snapshot
CRM literature: conceptual and functional insights by keyword analysis
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Assessing the outcomes of Generation‐Y customers' loyalty
inferred← citeshttps://doi.org/10.1108/02656710710817117openalex-snapshot
Relationship quality antecedents: the Malaysian retail banking perspective
inferred← citeshttps://doi.org/10.1108/02656710910936744openalex-snapshot
The association of gender to firm‐customer relationship
inferred← citeshttps://doi.org/10.1108/07363760810890534openalex-snapshot
Customer satisfaction and loyalty: start with the product, culminate with the brand
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Modeling customer satisfaction and loyalty: survey data versus data mining
inferred← citeshttps://doi.org/10.1108/09590550910956223openalex-snapshot
Retail store loyalty: a comparison of two customer segments
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Interactions between organisational cultures and corporate brands
inferred← citeshttps://doi.org/10.1108/emjb-01-2024-0027openalex-snapshot
Technology and service quality: achieving insurance industry customer satisfaction and loyalty under crisis conditions
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Exploring the reasons for bank-switching behavior in retail banking
inferred← citeshttps://doi.org/10.1108/ijbm-03-2016-0041openalex-snapshot
A comprehensive hierarchical model of retail banking
inferred← citeshttps://doi.org/10.1108/ijbm-07-2022-0287openalex-snapshot
Bank's service failures and bank customers' switching behavior: does bank reputation matter?
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Brand value proposition for bank customers in India
inferred← citeshttps://doi.org/10.1108/ijbm-12-2022-0532openalex-snapshot
The effects of the theory of planned behaviour on the switching propensity of retail banking customers at different critical switching incidents
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Correlates of customer loyalty to financial institutions: a case study
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The image and customer well-being stems from banking activities
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CSR and corporate branding effect on brand loyalty: a study on Indian banking industry
inferred← citeshttps://doi.org/10.1109/ihmsc.2015.264openalex-snapshot
The Empirical Analysis of Effecting Online Banking Information Security Products Customer Satisfaction
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Investigating the Relationship Between Brand Equity and Customer Loyalty the Moderating Effect of Customer Satisfaction in the Telecom Industry
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Loyalty in business banking
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Examining the Inter-relationships among the Dimensions of Relationship Marketing
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Factors Leading to Customer Retention in the High VolumeLow Volume Service Context: Evidence from the Mobile Service Industry
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El rol de la usabilidad percibida sobre la confianza en las subastas online
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The importance of perceived service quality in banking loyalty for large business customers
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Endüstriyel Pazarlarda İlişki Kalitesinin Müşteri Sadakatine Etkisi
inferred← citeshttps://doi.org/10.2139/ssrn.4845240openalex-snapshot
Customer Perceptions of CSR and Customer Loyalty Towards Digital Banking in Vietnam - Mediating Role of Customer Satisfaction
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Modeling the factors that explain customer loyalty in retail banking
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Customer loyalty and trust in South African retail banking
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دور ثقـة العميل کوسـيط فى العلاقـة بين رضـا وولاء العميل دراسـة تطبيقية على عمـلاء البنـوک التجـارية فى محـافظـة الشـرقية
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(Not) using private labels – the dilemma of independent aftermarket companies in Poland
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Drivers of Service Quality and Customer Satisfaction in Kathmandu Valley
inferred← citeshttps://doi.org/10.32479/irmm.14658openalex-snapshot
Retail Banking Service Quality and Customer Loyalty: The Role of Trust and Commitment as Mediators
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Understanding University Choice Decisions of Turkish Students
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Internet Banking Service Quality, Customer Satisfaction and Customer Loyalty
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The relationship between selected variables and customer loyalty within an optometric practice environment
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Service Quality of Islamic Banks: A Cultural Perspective
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An Overview of Customer Loyalty, Perceived Service Quality and Customer Satisfaction: Brief on Saudi Grocery Stores
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The Effects of Service Quality on Customer Trust and Satisfaction in Internet Banking
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Critical success factors and their impact on achieving the quality of banking service for banks in Basra
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Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh
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Service Quality of Banks: Perception of Customers of Tier 2 Cities
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Determinants i conseqüències de la lleialtat empresarial vers les seves entitats financeres
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Service quality, satisfaction, perceived value and loyalty among customers in commercial banking in Nakuru Municipality, Kenya
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Proposition d'un protocole méthodologique pour développer des méta-modèles intégrateurs et représentatifs de la littérature en marketing : application aux antécédents de la fidélité à la marque
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