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The impact of performance management on customers' expected logistics performance
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1002/j.2158-1592.2004.tb00183.xopenalex-snapshot
PERFORMANCE MEASUREMENT: MEASURE SELECTION BASED UPON FIRM GOALS AND INFORMATION REPORTING NEEDS
inferredcites →https://doi.org/10.1006/mare.1999.0115openalex-snapshot
Performance management: a framework for management control systems research
inferredcites →https://doi.org/10.1007/978-1-4899-7110-4openalex-snapshot
Fundamentals of Total Quality Management
inferredcites →https://doi.org/10.1016/s0019-8501(97)00078-3openalex-snapshot
Logistics Performance Measurement and Customer Success
inferredcites →https://doi.org/10.1016/s0148-2963(03)00077-8openalex-snapshot
Trust as sensemaking: the microdynamics of trust in interfirm alliances
inferredcites →https://doi.org/10.1016/s0925-5273(02)00469-3openalex-snapshot
Supplier logistics performance measurement: Indications from a study in the automotive industry
inferredcites →https://doi.org/10.1057/palgrave.jors.2601193openalex-snapshot
The role of coherent supply chain strategy and performance management in achieving competitive advantage: an international survey
inferredcites →https://doi.org/10.1080/08853134.1990.10753809openalex-snapshot
The Accuracy of Salespersons' Perceptions of their Customers: Conceptual Examination and an Empirical Study
inferredcites →https://doi.org/10.1108/01443570010330739openalex-snapshot
Designing, implementing and updating performance measurement systems
inferredcites →https://doi.org/10.1108/01443570110358468openalex-snapshot
Performance measures and metrics in a supply chain environment
inferredcites →https://doi.org/10.1108/01443570210450329openalex-snapshot
The success and failure of performance measurement initiatives
inferredcites →https://doi.org/10.1108/01443579510083622openalex-snapshot
Performance measurement system design
inferredcites →https://doi.org/10.1108/01443579910247437openalex-snapshot
The performance measurement revolution: why now and what next?
inferredcites →https://doi.org/10.1108/01443579910249714openalex-snapshot
Measuring supply chain performance
inferredcites →https://doi.org/10.1108/09513550010334461openalex-snapshot
Performance management model
inferredcites →https://doi.org/10.1108/09544780410563329openalex-snapshot
Have TQM organisations adjusted their performance management (appraisal) systems? A study of UK‐based TQM‐driven organisations
inferredcites →https://doi.org/10.1108/09574099210804822openalex-snapshot
Becoming a “World Class” Company With Logistics Service Quality
inferredcites →https://doi.org/10.1108/09600039510147663openalex-snapshot
Research frameworks in logistics
inferredcites →https://doi.org/10.1108/13598540410560748openalex-snapshot
Managing appropriately in power regimes: relationship and performance management in 12 supply chain cases
inferredcites →https://doi.org/10.1108/13598549910264752openalex-snapshot
Collaborative planning: supporting automatic replenishment programs
inferredcites →https://doi.org/10.1108/13683040310496462openalex-snapshot
Corporate performance management
inferredcites →https://doi.org/10.1108/13683040410539382openalex-snapshot
Hype and reality in performance management
inferredcites →https://doi.org/10.1108/eb014476openalex-snapshot
Do Managers Really Know what Service their Customers Require?
inferredcites →https://doi.org/10.1108/eum0000000006514openalex-snapshot
New criteria of performance management
inferredcites →https://doi.org/10.1109/icsmc.2003.1245764openalex-snapshot
Performance management in supply chain
inferredcites →https://doi.org/10.5860/choice.28-0390openalex-snapshot
Delivering quality service: balancing customer perceptions and expectations
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.5281/zenodo.264974openalex-extracted
A Study Of Performance Management System In Wipro
inferred← citeshttps://doi.org/10.1002/bsd2.70429openalex-snapshot
Circular Economy and Supply Chain Performance Under Geopolitical Tensions: The Roles of Recycling Efficiency and Logistics Infrastructure Capability
inferred← citeshttps://doi.org/10.1002/jcaf.22259openalex-snapshot
Using the TFP Model to Determine Impacts of Stock Market Listing on Corporate Performance of Agri‐Foods Companies in Vietnam
inferred← citeshttps://doi.org/10.1007/978-3-030-62784-3_81openalex-snapshot
Parcel Delivery Service Quality Assessment
inferred← citeshttps://doi.org/10.1007/s10479-020-03876-2openalex-snapshot
Performance measurement of sustainable freight transportation: a consensus model and FERA approach
inferred← citeshttps://doi.org/10.1016/j.ejor.2012.05.043openalex-snapshot
Linking supply chain processes’ performance to a company’s financial strategic objectives
inferred← citeshttps://doi.org/10.1016/j.ijpe.2012.05.008openalex-snapshot
Does knowledge management facilitate logistics-based differentiation? the effect of global manufacturing reach
inferred← citeshttps://doi.org/10.1016/j.proeng.2015.06.099openalex-snapshot
Social Media and Humanitarian Logistics: The Impact of Task-technology Fit on New Service Development
inferred← citeshttps://doi.org/10.1016/j.retrec.2012.03.007openalex-snapshot
Directness as a key performance indicator for freight transport chains
inferred← citeshttps://doi.org/10.1016/j.techfore.2020.120551openalex-snapshot
An empirical study of real-time information-receiving using industry 4.0 technologies in downstream operations
inferred← citeshttps://doi.org/10.1061/(asce)me.1943-5479.0000011openalex-snapshot
Performance Objectives Selection Model in Public-Private Partnership Projects Based on the Perspective of Stakeholders
inferred← citeshttps://doi.org/10.1063/5.0104464openalex-snapshot
Terms and condition of services (T & C) for drop trailer method (DTM) of haulage industry in Malaysia
inferred← citeshttps://doi.org/10.1080/00207543.2011.575894openalex-snapshot
Relationship between downstream integration, performance measurement systems and supply network efficiency
inferred← citeshttps://doi.org/10.1080/02642069.2011.600441openalex-snapshot
An assessment of performance-related practices in service operational settings: measures and utilization patterns
inferred← citeshttps://doi.org/10.1080/02642069.2014.915946openalex-snapshot
Discerning competitive strategy through an assessment of competitive methods
inferred← citeshttps://doi.org/10.1080/09537287.2011.643829openalex-snapshot
How to compare performances of firms operating in different sectors?
inferred← citeshttps://doi.org/10.1080/09537287.2015.1009521openalex-snapshot
The impact of information technology on product recalls: exploring the role of the six “Ts” of supply chain management
inferred← citeshttps://doi.org/10.1080/09537287.2018.1429029openalex-snapshot
Measuring servitization progress and outcome: the case of ‘advanced services’
inferred← citeshttps://doi.org/10.1080/13675561003712799openalex-snapshot
Integrating the performance management process of on-time delivery with suppliers
inferred← citeshttps://doi.org/10.1108/00251741211261999openalex-snapshot
A fuzzy quantitative VRIO‐based framework for evaluating organizational activities
inferred← citeshttps://doi.org/10.1108/01443570910925370openalex-snapshot
Obstacles to supply chain integration of the performance management process in buyer‐supplier dyads
inferred← citeshttps://doi.org/10.1108/01443571011039605openalex-snapshot
Applying loss aversion to investigate service quality in logistics
inferred← citeshttps://doi.org/10.1108/02656711311293599openalex-snapshot
Techniques for impact evaluation of performance measurement systems
inferred← citeshttps://doi.org/10.1108/09600030910942395openalex-snapshot
Logistics service performance contracts: design, contents and effects
inferred← citeshttps://doi.org/10.1108/emjb-07-2014-0020openalex-snapshot
Testing the effect of marketing strategy alignment and triple-A supply chain on performance in Egypt
inferred← citeshttps://doi.org/10.1108/ijlm-09-2016-0205openalex-snapshot
A review and analysis of service level agreements and chargebacks in the retail industry
inferred← citeshttps://doi.org/10.1108/ijlm-11-2024-0745openalex-snapshot
Consumer tradeoff preferences regarding logistics service and sustainability in last-mile delivery
inferred← citeshttps://doi.org/10.1108/ijopm-03-2017-0151openalex-snapshot
Decision-making and operations in disasters: challenges and opportunities
inferred← citeshttps://doi.org/10.1108/ijpdlm-03-2024-0102openalex-snapshot
Consumer impatience in the e-commerce home delivery context: a consumer-centric supply chain perspective for time-based competition
inferred← citeshttps://doi.org/10.1108/ijppm-05-2024-0284openalex-snapshot
Investigating the mediating effect of logistics capabilities on the relationship between logistics information sharing and logistics performance
inferred← citeshttps://doi.org/10.1108/ijrdm-10-2017-0259openalex-snapshot
KPIs for performance measurement of e-fulfillment systems in multi-channel retailing
inferred← citeshttps://doi.org/10.1108/jgoss-12-2022-0119openalex-snapshot
Influence of the relationship between logistics outsourcing partners on logistics performance: focusing on logistics management in crisis situations
inferred← citeshttps://doi.org/10.1108/mscra-11-2022-0033openalex-snapshot
Small and medium enterprise agro-processing firms supply chain performance: the role of owner-manager’s managerial competencies, information sharing and information quality
inferred← citeshttps://doi.org/10.11606/d.18.2009.tde-11122009-135452openalex-snapshot
Indicadores de desempenho logístico: estudo de múltiplos casos no setor de bens de capital agrícolas
inferred← citeshttps://doi.org/10.11606/t.18.2013.tde-19032014-091337openalex-snapshot
Medição de desempenho das atividades logísticas: estudo de casos múltiplos em hospitais de ensino universitários
inferred← citeshttps://doi.org/10.13000/jfmse.2013.25.5.1136openalex-snapshot
A Study on the Effects of Service Capability on Repurchase Intention of Port
inferred← citeshttps://doi.org/10.1590/s0104-530x2010000300002openalex-snapshot
Modelo analítico de suporte à configuração e integração da cadeia de suprimentos
inferred← citeshttps://doi.org/10.17762/turcomat.v12i3.967openalex-snapshot
Framework for Drop Trailer Method (DTM) of Haulage Industry in Malaysia
inferred← citeshttps://doi.org/10.20858/tp.2018.13.4.12openalex-snapshot
THE EFFECTIVENESS OF LOGISTICS DEVELOPMENT AND ITS IMPACT ON THE ECONOMIES OF THE COUNTRIES ALONG THE SILK ROAD PASSING THROUGH KAZAKHSTAN
inferred← citeshttps://doi.org/10.2139/ssrn.5960787openalex-snapshot
Measuring What Matters: How Shippers Calculate and Use Transport Emission Data
inferred← citeshttps://doi.org/10.22279/navus.2015.v5n2.p93-105.232openalex-snapshot
Serviço logístico de carga expressa no ramo bancário: uma experiência bem-sucedida
inferred← citeshttps://doi.org/10.24001/ijaems.3.2.17openalex-snapshot
Ethnocentric Behaviour and Business Performance of Multinational Enterprises (MNES): Evidence From South-West Nigeria
inferred← citeshttps://doi.org/10.37979/afb.2020v3n2.75openalex-snapshot
Medidas de Desempeño Logístico: Una Revisión
inferred← citeshttps://doi.org/10.4018/978-1-4666-9795-9.ch003openalex-snapshot
Supply Chain Process Efficiency (SCPE) and Firm's Financial Efficiency (FFE)
inferred← citeshttps://doi.org/10.4018/978-1-7998-0945-6.ch031openalex-snapshot
Supply Chain Process Efficiency (SCPE) and Firm's Financial Efficiency (FFE)
inferred← citeshttps://doi.org/10.4067/s0718-33052017000400707openalex-snapshot
Indicadores de desempeño para empresas del sector logístico: Un enfoque desde el transporte de carga terrestre
inferred← citeshttps://doi.org/10.5394/kinpr.2012.36.1.59openalex-snapshot
A Study on the Effects of Logistics Capabilities of Container Terminals on Service Quality and Customer Response
inferred← citeshttps://doi.org/10.5505/jems.2015.08370openalex-snapshot
Journal of ETA Maritime Science (Volume: 3 Issue: 2, 2015)
inferred← citeshttps://doi.org/10.5505/jems.2015.88597openalex-snapshot
Key Performance Indicators Evaluation and Performance Measurement in Dry Port-Seaport System: A Multi Criteria Approach
inferred← citeshttps://doi.org/10.5539/ijms.v9n6p55openalex-snapshot
An Analysis of Third Party Logistics’ Performance and Customer Loyalty
inferred← citeshttps://doi.org/10.70675/ac1c31f2z0dc2z4c36zab93zb98ea6b4b862openalex-snapshot
Impact du recours à un prestataire de services logistiques sur la perception de la performance logistique : le cas des industries alimentaires au Vietnam
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