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The good guys don't always win: the effect of valence on service perceptions and consequences
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1002/mar.10076openalex-snapshot
A conceptual model of perceived customer value in e‐commerce: A preliminary investigation
inferredcites →https://doi.org/10.1007/bf02291393openalex-snapshot
Statistical Analysis of Sets of Congeneric Tests
inferredcites →https://doi.org/10.1007/bf02894610openalex-snapshot
The effects of filled waiting time and service provider control over the delay on evaluations of service
inferredcites →https://doi.org/10.1016/0148-2963(94)90006-xopenalex-snapshot
Moderating effects of prior knowledge on the perceived diagnosticity of beliefs derived from implicit versus explicit product claims
inferredcites →https://doi.org/10.1016/s0022-4359(00)00028-2openalex-snapshot
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments
inferredcites →https://doi.org/10.1016/s0022-4359(02)00069-6openalex-snapshot
The employee-organization relationship, organizational citizenship behaviors, and superior service quality
inferredcites →https://doi.org/10.1016/s0022-4359(02)00100-8openalex-snapshot
Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
inferredcites →https://doi.org/10.1016/s0022-4359(03)00002-2openalex-snapshot
Assimilation of advertised reference prices: the moderating role of involvement
inferredcites →https://doi.org/10.1016/s0022-4359(97)90025-7openalex-snapshot
An investigation of positive affect, prosocial behaviors and service quality
inferredcites →https://doi.org/10.1016/s0022-4359(99)00007-xopenalex-snapshot
Scents in the marketplace: explaining a fraction of olfaction
inferredcites →https://doi.org/10.1037//0021-9010.79.6.875openalex-snapshot
Consumer satisfaction and perceived quality: Complementary or divergent constructs?
inferredcites →https://doi.org/10.1037//0022-0663.71.1.3openalex-snapshot
A theory of motivation for some classroom experiences.
inferredcites →https://doi.org/10.1037//0022-3514.51.6.1173openalex-snapshot
The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
inferredcites →https://doi.org/10.1086/208564openalex-snapshot
A Multistage Model of Customers' Assessments of Service Quality and Value
inferredcites →https://doi.org/10.1086/209067openalex-snapshot
After the New Wears off: The Temporal Context of Product Involvement
inferredcites →https://doi.org/10.1086/209158openalex-snapshot
The Role of Involvement in Attention and Comprehension Processes
inferredcites →https://doi.org/10.1108/08858629810226645openalex-snapshot
Marketing services: the case of a missing product
inferredcites →https://doi.org/10.1108/08876040010341008openalex-snapshot
The role of nonverbal communication in service encounters
inferredcites →https://doi.org/10.1108/08876040010352673openalex-snapshot
The influence of the musicscape within service environments
inferredcites →https://doi.org/10.1108/08876049310026105openalex-snapshot
Service quality attributes and choice behaviour
inferredcites →https://doi.org/10.1108/08876049410065624openalex-snapshot
The Importance of Servicescapes in Leisure Service Settings
inferredcites →https://doi.org/10.1123/jsm.10.1.15openalex-snapshot
Measurement and Management of the Sportscape
inferredcites →https://doi.org/10.1177/002224298504900203openalex-snapshot
Problems and Strategies in Services Marketing
inferredcites →https://doi.org/10.1177/002224298705100207openalex-snapshot
Predictability and Personalization in the Service Encounter
inferredcites →https://doi.org/10.1177/002224298805200302openalex-snapshot
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
inferredcites →https://doi.org/10.1177/002224298905300207openalex-snapshot
A Gap Analysis of Professional Service Quality
inferredcites →https://doi.org/10.1177/002224299205600205openalex-snapshot
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
inferredcites →https://doi.org/10.1177/002224299405800408openalex-snapshot
Critical Service Encounters: The Employee's Viewpoint
inferredcites →https://doi.org/10.1177/002224299606000203openalex-snapshot
The Behavioral Consequences of Service Quality
inferredcites →https://doi.org/10.1177/002224378201900415openalex-snapshot
A Field Investigation of Causal Relations among Cognitions, Affect, Intentions, and Behavior
inferredcites →https://doi.org/10.1177/0092070395231005openalex-snapshot
The Effects of Filled Waiting Time and Service Provider Control over the Delay on Evaluations of Service
inferredcites →https://doi.org/10.1177/109467002237494openalex-snapshot
Does Customer Knowledge Affect How Loyalty is Formed?
inferredcites →https://doi.org/10.1177/109467050032003openalex-snapshot
A Contingency Approach to Modeling Satisfaction with Management Consulting Services
inferredcites →https://doi.org/10.1177/1094670503005004001openalex-snapshot
Striking the Right Balance
inferredcites →https://doi.org/10.1509/jmkg.65.3.34.18334openalex-snapshot
Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
inferredcites →https://doi.org/10.1509/jmkg.66.2.120.18470openalex-snapshot
The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
inferredcites →https://doi.org/10.4135/9781452229102openalex-snapshot
Service Quality: New Directions in Theory and Practice
inferredcites →https://doi.org/10.4135/9781452229102.n1openalex-snapshot
Service Quality: Insights and Managerial Implications from the Frontier
inferredcites →https://doi.org/10.5860/choice.47-6963openalex-snapshot
Satisfaction: a behavioral perspective on the consumer
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
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Advancing E-Business in Wellness: The Role of Synchronicity, Coach Reputation and Home Atmospherics on Customer Retention in Online Home Fitness
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Consumer Engagement in the Digital Era
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Quality Design for the COVID-19 Pandemic: Use of a Web Scraping Technique on Text Comments and Quality Ratings from Multiple Online Sources
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„Bye Bye Love, Bye Bye Happiness”
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Customer Engagement in Online Communities – A Literature Review
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Testing factorial invariance of the questionnaire of evaluation of the quality perceived in sports services in Spanish, Ecuadorian and Colombian users
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Choquet integral-based hierarchical networks for evaluating customer service perceptions on fast food stores
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Customer engagement behaviors and hotel responses
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Role of value for money and service quality on behavioural intention: A study of full service and low cost airlines
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How different (dis)engagement behaviors affect performance within an e-market ecosystem: A longitudinal analysis
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Service marketing mix and customer engagement: A meta-analysis
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The antecedents and consequences of golf tournament spectators’ memorable brand experiences
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The management of major sporting events as an antecedent to having the city recommended
inferred← citeshttps://doi.org/10.1016/j.jdmm.2021.100558openalex-snapshot
Identifying service product features associated with visitor satisfaction and revisit intention: A focus on sports events
inferred← citeshttps://doi.org/10.1016/j.jdmm.2021.100630openalex-snapshot
Cross-leveraging synergistic benefits from across an event portfolio: Empirical evidence from Madeira
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A comprehensive hierarchical model of beach resort hotel stays
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How fashion cewebrity influences customer engagement behavior in emerging economy? Social network influence as moderator
inferred← citeshttps://doi.org/10.1016/j.jretconser.2024.103847openalex-snapshot
Consumer reactions to chatbot versus human service: An investigation in the role of outcome valence and perceived empathy
inferred← citeshttps://doi.org/10.1016/j.radi.2009.05.001openalex-snapshot
Graduate radiographers' expectations for role development – The potential impact of misalignment of expectation and valence on staff retention and service provision
inferred← citeshttps://doi.org/10.1016/j.smr.2009.06.002openalex-snapshot
Service quality at sporting events: Is aesthetic quality a missing dimension?
inferred← citeshttps://doi.org/10.1016/j.smr.2010.12.004openalex-snapshot
Analysing the professional sport experience: A hierarchical approach
inferred← citeshttps://doi.org/10.1016/j.smr.2012.05.004openalex-snapshot
Predicting spectators’ behavioural intentions in professional football: The role of satisfaction and service quality
inferred← citeshttps://doi.org/10.1016/j.smr.2012.10.001openalex-snapshot
The hierarchical effects of perceived quality on perceived value, satisfaction, and loyalty: Empirical results from public, outdoor aquatic centres in Australia
inferred← citeshttps://doi.org/10.1016/j.smr.2014.02.001openalex-snapshot
The development of loyalty among novice and experienced customers of sport and fitness centres
inferred← citeshttps://doi.org/10.1016/j.smr.2016.04.002openalex-snapshot
Outcome quality in participant sport and recreation service quality models: Empirical results from public aquatic centres in Australia
inferred← citeshttps://doi.org/10.1016/j.smr.2017.01.002openalex-snapshot
Consumer experience quality: A review and extension of the sport management literature
inferred← citeshttps://doi.org/10.1016/j.tourman.2016.02.010openalex-snapshot
Revisiting the host city: An empirical examination of sport involvement, place attachment, event satisfaction and spectator intentions at the London Olympics
inferred← citeshttps://doi.org/10.1016/j.tourman.2016.12.016openalex-snapshot
Analyzing the effects of social impacts of events on satisfaction and loyalty
inferred← citeshttps://doi.org/10.1080/00224545.2015.1007028openalex-snapshot
The Role of Identity Integration in Hedonic Adaptation to a Beneficial Life Change: The Example of “Coming Out” for Lesbians and Gay Men
inferred← citeshttps://doi.org/10.1080/00336297.2021.1976654openalex-snapshot
Developing a Conceptual Model of Service Quality for eSports
inferred← citeshttps://doi.org/10.1080/01490400.2014.938846openalex-snapshot
Effect of Event Service Quality and Satisfaction on Happiness Among Runners of a Recurring Sport Event
inferred← citeshttps://doi.org/10.1080/01490400.2018.1448028openalex-snapshot
Effects of Event Service Quality on the Quality of Life and Behavioral Intentions of Recreational Runners
inferred← citeshttps://doi.org/10.1080/02642069.2019.1611784openalex-snapshot
Relational bonds, customer engagement, and service quality
inferred← citeshttps://doi.org/10.1080/03075079.2013.818643openalex-snapshot
Student motivation and the ‘feel good’ factor: an empirical examination of motivational predictors of university service quality evaluation
inferred← citeshttps://doi.org/10.1080/13606710802200852openalex-snapshot
Can service quality predict spectators' behavioral intentions in professional soccer?
inferred← citeshttps://doi.org/10.1080/13606719.2013.849505openalex-snapshot
A comparison of service evaluation models in the context of sport and fitness centres in Greece
inferred← citeshttps://doi.org/10.1080/14775085.2020.1773296openalex-snapshot
Service quality, satisfaction, and behavioral intention in a triathlon event: the different experiences between local and non-local participants
inferred← citeshttps://doi.org/10.1080/15256480.2024.2400717openalex-snapshot
Exploring the Drivers of Experience Relational Outcomes Among Eatertainment Restaurant Customers
inferred← citeshttps://doi.org/10.1080/15470148.2019.1637805openalex-snapshot
From sport event quality to quality of life: The role of satisfaction and purchase happiness
inferred← citeshttps://doi.org/10.1080/16184742.2017.1294193openalex-snapshot
Event satisfaction and behavioural intentions: examining the impact of the London 2012 Olympic Games on participation in sport
inferred← citeshttps://doi.org/10.1080/16184742.2017.1361459openalex-snapshot
Sports events and interaction among spectators: examining antecedents of spectators’ value creation
inferred← citeshttps://doi.org/10.1080/23750472.2018.1513340openalex-snapshot
How do perceptions of other customers affect satisfaction and loyalty in public aquatic centres?
inferred← citeshttps://doi.org/10.1080/23750472.2018.1544850openalex-snapshot
Perceptions of service quality at football stadiums: influence on fans’ intention to attend future games
inferred← citeshttps://doi.org/10.1080/23750472.2021.1937285openalex-snapshot
Gender differences in statistical interaction effects of perceived well-being and structural constraints on the intention to attend a game
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Sports consumers conformity behavior: expectations from online vs. offline personal training studios sessions
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Ends and Means: Can Market Demand Satisfy Spectator Motives for Sport Consumption in the WNBA?
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Internal market orientation and its influence on organisational performance
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Healthcare service quality perception in Japan
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Validation of Eventserv‐Short
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The role of perceived value in football club branding: a developing league perspective
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Impact of anthropomorphic government chatbots on users' perceived trust in the government: based on the perspective of the government services interaction chain
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Hospital service quality and its effects on patient satisfaction and behavioural intention
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Predicting visitors’ satisfaction and behavioral intentions from service quality in the context of a small-scale outdoor sport event
inferred← citeshttps://doi.org/10.1108/ijefm-08-2016-0057openalex-snapshot
Event quality and loyalty among runners with different running involvement levels
inferred← citeshttps://doi.org/10.1108/ijefm-09-2023-0075openalex-snapshot
Experiential effects on mass sport participants’ event satisfaction and behavioral intentions: examining sensory, affective, behavioral, intellectual and relational dimensions
inferred← citeshttps://doi.org/10.1108/ijhcqa-10-2017-0200openalex-snapshot
Patients’ perceptions of healthcare quality in Ghana
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Advancing e-business in sports and wellness: the role of synchronicity, coach reputation and home phygital environment on retention in online home fitness
inferred← citeshttps://doi.org/10.1108/ijsms-04-2016-010openalex-snapshot
Impact of core product quality on sport fans’ emotions and behavioral intentions
inferred← citeshttps://doi.org/10.1108/ijsms-04-2016-011openalex-snapshot
Spectator perception of service quality attributes associated with Shanghai Formula One
inferred← citeshttps://doi.org/10.1108/ijsms-05-2026-0304openalex-snapshot
What is sport service quality and how should it be specified?
inferred← citeshttps://doi.org/10.1108/ijsms-08-2018-0082openalex-snapshot
The effects of peripheral service quality on spectators’ emotions and behavioural intentions
inferred← citeshttps://doi.org/10.1108/ijsms-12-04-2011-b005openalex-snapshot
A service quality framework in the context of professional football in Greece
inferred← citeshttps://doi.org/10.1108/ijsms-15-03-2014-b005openalex-snapshot
The impact of event quality on fan satisfaction and game attendance in the context of professional soccer in Iran
inferred← citeshttps://doi.org/10.1108/jbim-02-2022-0111openalex-snapshot
Impact of customer-centric approach and customer dissatisfying cost on supply chain profit under price competition
inferred← citeshttps://doi.org/10.1108/jepp-03-2019-107openalex-snapshot
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Conceptualizing negatively valenced influencing behavior: forms and triggers
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Publishing in JSM Part 1: making a contribution
inferred← citeshttps://doi.org/10.1108/jsm-02-2019-0063openalex-snapshot
Service research: progress toward interdisciplinary collaboration
inferred← citeshttps://doi.org/10.1108/jsm-08-2019-0296openalex-snapshot
Direct and indirect negatively valenced engagement behavior
inferred← citeshttps://doi.org/10.1108/jstp-03-2015-0062openalex-snapshot
On happiness, sadness or indifference
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Indirect negatively valenced influencing behavior of digital wallet: interplay of intensity and valence on Facebook reviews
inferred← citeshttps://doi.org/10.1108/tqm-08-2020-0179openalex-snapshot
Priority nonconformity and service quality analysis of hospitals in Thailand: a care provider perspective
inferred← citeshttps://doi.org/10.1109/icsssm.2015.7170196openalex-snapshot
The effect of resource type and regulatory focus on customer engagement behavior: A self-concept perspective?
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Aplikasi Teori Pembelajaran Kolb dan Kompetensi Doktor Pelatih
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Customer Satisfaction With Game and Service Experiences: Antecedents and Consequences
inferred← citeshttps://doi.org/10.1142/s0219877022410061openalex-snapshot
The Effect of Service Quality on Spectators’ Behavioral Intensions in Professional Football: The Role of Value and Satisfaction
inferred← citeshttps://doi.org/10.1145/3425329.3425371openalex-snapshot
Critical Service Recovery Scheme During COVID-19 Pandemic
inferred← citeshttps://doi.org/10.11606/t.12.2009.tde-07102009-162549openalex-snapshot
Considerações sobre o projeto e gestão do sistema de serviço: uma proposta de modelo orientado para a entrega de valor ao cliente
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O torcedor como vantagem competitiva: uma análise sob a ótica da transferência da lealdade
inferred← citeshttps://doi.org/10.1177/10616934261423715openalex-snapshot
When Sport Consumers Meet Service Touchpoints: A Bayesian Cross-context Investigation on Customer Satisfaction Through the Lens of Sport Experience Design
inferred← citeshttps://doi.org/10.1177/1094670510375599openalex-snapshot
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inferred← citeshttps://doi.org/10.1177/1096348020950813openalex-snapshot
The Mediation of Emotions in Sport Events: A Case Study in Badminton
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inferred← citeshttps://doi.org/10.13106/jafeb.2019.vol6.no3.269openalex-snapshot
The Effect of Professional Sport Spectator’s Experience Economy Factors on Satisfaction: Focused on Mediating Effects of Attachment and a Sense of Community
inferred← citeshttps://doi.org/10.14687/ijhs.v13i1.3781openalex-snapshot
Tournament Satisfaction Scale (TOSS)
inferred← citeshttps://doi.org/10.1515/hukin-2016-0051openalex-snapshot
Quality Perception of the 2012 World Indoor Athletics Championships
inferred← citeshttps://doi.org/10.17261/pressacademia.2019.1034openalex-snapshot
Customer experience quality dimensions in health care: Perspectives of industry experts
inferred← citeshttps://doi.org/10.18046/j.estger.2022.162.4510openalex-snapshot
Motivaciones, compromiso y adopción del e-WOM en restaurantes
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Relationship Analysis of Destination Image, Sports Involvement, Event Quality and Travel Motives as an Antecedent Factors on Revisit Intention in Recurring Running Sports-Event
inferred← citeshttps://doi.org/10.22089/smrj.2019.7484.2589openalex-snapshot
تأثیر تجربة خدمت بر حضور مجدد تماشاگران فوتبال در استادیوم
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PERAN KUALITAS LAYANAN DALAM MEMEDIASI HUBUNGAN ANTARA KARYAWAN BERORIENTASI PELANGGAN DENGAN KEPUASAN PELANGGAN DI BULGARI RESORT BALI
inferred← citeshttps://doi.org/10.26634/jmgt.4.4.1158openalex-snapshot
The relationship between Servicescapes and Customer Post Purchase Behaviour
inferred← citeshttps://doi.org/10.32534/jv.v19i2.5363openalex-snapshot
Keterlibatan Merek Dikalangan Mahasiswa dan Alumni Dimediasi oleh Kualitas Layanan
inferred← citeshttps://doi.org/10.3389/fpsyg.2021.801439openalex-snapshot
Effect of Brand Experience on Customer Engagement Through Quality Services of Online Sellers to Students in Bekasi
inferred← citeshttps://doi.org/10.3390/su15108381openalex-snapshot
Understanding the Relationship between Corporate Social Responsibility, Team Identification, and Behavioral Intention with the Mediating Effect of Satisfaction in Korean Professional Baseball League
inferred← citeshttps://doi.org/10.3727/152599518x15403853721448openalex-snapshot
Understanding the Adventure Sportscape's Impact on Consumers' Destination Image and Event Conative Loyalty
inferred← citeshttps://doi.org/10.3727/152599522x16419948390772openalex-snapshot
The Contribution of Event Quality Factors on the Development of Memorable Tourism Experiences: Evidence from the 2018 Fifa World Cup
inferred← citeshttps://doi.org/10.4018/978-1-4666-9787-4.ch137openalex-snapshot
Celebrity Endorsement in Social Media
inferred← citeshttps://doi.org/10.47197/retos.v0i18.34655openalex-snapshot
Eventqual: una medida de la calidad percibida por los espectadores de eventos deportivos (Eventqual: a measure of perceived quality of sporting event spectators)
inferred← citeshttps://doi.org/10.51415/10321/4250openalex-snapshot
Patients perception of service quality in Orthotics and Prosthetics Department at a selected university
inferred← citeshttps://doi.org/10.52005/bisnisman.v1i1.1openalex-snapshot
PENGARUH KUALITAS PELAYANAN, CITRA PERUSAHAAN DAN KUALITAS PRODUK TERHADAP LOYALITAS NASABAH BANK DANAMON CABANG KOTA SUKABUMI
inferred← citeshttps://doi.org/10.5225/jjsm.2020-009openalex-snapshot
Development of a Service Quality Scale in Participant Sport Tourism
inferred← citeshttps://doi.org/10.5539/ass.v13n4p14openalex-snapshot
Effects of Chinese Sport Tourists’ Perceptions toward Service Quality in Jeju Island
inferred← citeshttps://doi.org/10.5539/ibr.v13n7p14openalex-snapshot
The Impacts of the Personality Attribute of Time and Money on Customer Engagement Behavior: A Self-concept Perspective
inferred← citeshttps://doi.org/10.58837/chula.the.2020.437openalex-snapshot
The influence of sports facilities' accessibility, motivation, and satisfaction on word-of-mouth and re-participation intentions of athletes with physical disabilities
inferred← citeshttps://doi.org/10.70675/508679f4z87f7z47b4zaa0fz9938419ab2aaopenalex-snapshot
Les déterminants de la fidélité à l'enseigne-marque de service : application dans le secteur bancaire vietnamien
inferred← citeshttps://doi.org/10.70675/891676b9z270dz4635zaff5z950583de860dopenalex-snapshot
Audience feedback on social media : a framework of its effects on consumers’ online emotional responses, eWOM behavior and brand evaluation
inferred← citeshttps://doi.org/10.7222/marketing.2024.039openalex-snapshot
Discussion on Perceived Quality of Spectator Sports:
Editorial review for independent work. ICSAC — the Institute for Complexity
Science and Advanced Computing — runs a structured editorial panel for researchers
publishing outside journals, and publishes on CiteStamp rails. Submission is free
and goes through ORCID: icsacinstitute.org/submit.