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Nexus between Perceived Service Quality, Electronic Human Resources Management Usage, Extra-Role Performance and Customer Satisfaction
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Use of partial least squares (PLS) in strategic management research: a review of four recent studies
inferredcites →https://doi.org/10.1002/mar.10063openalex-extracted
E‐satisfaction and e‐loyalty: A contingency framework
inferredcites →https://doi.org/10.1007/s12122-003-1001-6openalex-extracted
The impact of e-HR on the human resource management function
inferredcites →https://doi.org/10.1016/j.hrmr.2015.01.002openalex-extracted
The influence of technology on the future of human resource management
inferredcites →https://doi.org/10.1016/j.jbusres.2019.12.048openalex-extracted
Service customer orientation and social sustainability: The case of small medium enterprises
inferredcites →https://doi.org/10.1016/j.jretai.2006.10.009openalex-extracted
Employee versus supervisor ratings of performance in the retail customer service sector: Differences in predictive validity for customer outcomes
inferredcites →https://doi.org/10.1016/j.jretconser.2017.06.004openalex-extracted
Consumer behavior and purchase intention for organic food: A review and research agenda
inferredcites →https://doi.org/10.1016/j.jretconser.2020.102364openalex-extracted
Drivers and barriers of mobile payment adoption: Malaysian merchants' perspective
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“Can you see the real me?” A self-based model of authentic leader and follower development
inferredcites →https://doi.org/10.1016/j.paid.2014.11.054openalex-extracted
Moral disengagement, the dark triad, and unethical consumer attitudes
inferredcites →https://doi.org/10.1016/j.sbspro.2012.03.198openalex-extracted
Imperatives of service innovation and service quality for customer satisfaction: Perspective on higher education
inferredcites →https://doi.org/10.1016/j.sbspro.2012.09.1191openalex-extracted
Determinants of Attitude Towards E-HRM: an Empirical Study Among HR Professionals
inferredcites →https://doi.org/10.1016/j.sbspro.2013.10.537openalex-extracted
The Effect of Service Orientation on Financial Performance: The Mediating Role of Job Satisfaction and Customer Satisfaction
inferredcites →https://doi.org/10.1016/s1053-4822(98)90003-1openalex-extracted
Virtual HR: Strategic human resource management in the 21st century
inferredcites →https://doi.org/10.1027/1864-9335/a000301openalex-extracted
Linking Employees’ Extra-Role Efforts to Customer Satisfaction
inferredcites →https://doi.org/10.1080/09585190802707276openalex-extracted
Making human resources strategic by going to the Net: reality or myth?
inferredcites →https://doi.org/10.1080/09585190903549056openalex-extracted
The role of HRM practices, procedural justice, organizational support and trust in organizational commitment and in-role and extra-role performance
inferredcites →https://doi.org/10.1080/09585191003612059openalex-extracted
The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry
inferredcites →https://doi.org/10.1080/09585192.2012.665064openalex-extracted
Linking human resource management practices and customer satisfaction on product quality
inferredcites →https://doi.org/10.1080/09585192.2012.675142openalex-extracted
The strategic value of e-HRM: results from an exploratory study in a governmental organization
inferredcites →https://doi.org/10.1080/09585192.2016.1232296openalex-extracted
Conceptualising the future of HRM and technology research
inferredcites →https://doi.org/10.1080/09585192.2016.1256904openalex-extracted
Customer service-focused HRM systems and firm performance: evidence from the service industry in Taiwan
inferredcites →https://doi.org/10.1080/10580530.2015.983012openalex-extracted
Organization’s Performance, Customer Value and the Functional Capabilities of Information Systems
inferredcites →https://doi.org/10.1080/13594320701743616openalex-extracted
Organizational justice and extrarole customer service: The mediating role of well-being at work
inferredcites →https://doi.org/10.1080/14783363.2017.1372184openalex-extracted
The influence of service quality on customer satisfaction and loyalty in B2B technology service industry
inferredcites →https://doi.org/10.1080/23311975.2018.1491780openalex-extracted
Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality
inferredcites →https://doi.org/10.1108/01437720610708284openalex-extracted
The relationship between HRM, technology innovation and performance in China
inferredcites →https://doi.org/10.1108/09564230410540953openalex-extracted
Online service quality dimensions and their relationships with satisfaction
inferredcites →https://doi.org/10.1108/09564239410051911openalex-extracted
HRM – A Service Perspective
inferredcites →https://doi.org/10.1108/14637150510578746openalex-extracted
Determining the ERP package‐selecting criteria
inferredcites →https://doi.org/10.1108/ejm.1999.33.5_6.1.1openalex-extracted
Consumer Behaviour: A European Perspective
inferredcites →https://doi.org/10.1108/ijbm-03-2019-0096openalex-extracted
The effect of service quality and customer satisfaction on customer loyalty
inferredcites →https://doi.org/10.1108/ijbm-04-2016-0051openalex-extracted
The impact of perceived service quality dimensions on customer satisfaction
inferredcites →https://doi.org/10.1108/ijbm-06-2017-0114openalex-extracted
Perceived overall service quality and customer satisfaction
inferredcites →https://doi.org/10.1108/josm-02-2014-0048openalex-extracted
Preferential treatment in the service encounter
inferredcites →https://doi.org/10.1108/lodj-06-2013-0079openalex-extracted
Research Methods for Business: A Skill-Building Approach
inferredcites →https://doi.org/10.1108/mrr-02-2018-0094openalex-extracted
Unveiling the relationship between e-HRM, impersonal trust and employee productivity
inferredcites →https://doi.org/10.1111/j.1540-5915.2004.02671.xopenalex-extracted
Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth*
inferredcites →https://doi.org/10.1111/j.1559-1816.2011.00753.xopenalex-extracted
Linking Service Climate and Disconfirmation of Expectations as Predictors of Customer Satisfaction: A Cross-Level Study1
inferredcites →https://doi.org/10.1111/j.1748-8583.2010.00149.xopenalex-extracted
Desired goals and actual outcomes of e-HRM
inferredcites →https://doi.org/10.1177/002224299305700105openalex-extracted
The Impact of Organizational Citizenship Behavior on Evaluations of Salesperson Performance
inferredcites →https://doi.org/10.1177/002224378001700405openalex-extracted
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
inferredcites →https://doi.org/10.1177/0972150918795551openalex-extracted
Understanding the Service Quality and Customer Satisfaction of Mobile Banking in Bangladesh: Using a Structural Equation Model
inferredcites →https://doi.org/10.1177/109467050024001openalex-extracted
Technology Readiness Index (Tri)
inferredcites →https://doi.org/10.1177/1094670505283785openalex-extracted
Coping With Customer Complaints
inferredcites →https://doi.org/10.1177/2158244020968785openalex-extracted
A Link Between Human Resource Management Practices and Customer Satisfaction: A Moderated Mediation Model
inferredcites →https://doi.org/10.1177/2322093718803210openalex-extracted
A Study on the Motivation to Transfer Training in the Banking Industry of Bangladesh
inferredcites →https://doi.org/10.1287/mnsc.46.2.186.11926openalex-extracted
A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies
inferredcites →https://doi.org/10.13106/jafeb.2020.vol7.no10.391openalex-extracted
Influence of e-HRM and Human Resources Service Quality on Employee Performance
inferredcites →https://doi.org/10.1371/journal.pone.0160366openalex-extracted
Critical Factors Influencing Decision to Adopt Human Resource Information System (HRIS) in Hospitals
inferredcites →https://doi.org/10.14569/ijacsa.2015.060410openalex-extracted
Electronic Human Resource Management (e-HRM) of Hotel Business in Phuket
inferredcites →https://doi.org/10.1504/mejm.2020.10033635openalex-extracted
Employee performance and customer loyalty: mediation effect of customer satisfaction
inferredcites →https://doi.org/10.1504/mejm.2021.117510openalex-extracted
Employee performance and customer loyalty: mediation effect of customer satisfaction
inferredcites →https://doi.org/10.1509/jmkg.66.3.1.18505openalex-extracted
Understanding Service Convenience
inferredcites →https://doi.org/10.2139/ssrn.2958055openalex-extracted
Evaluating the Practices of Electronic Human Resources Management (E-HRM) As a Key Tool of Technology Driven Human Resources Management Function in Organizations-A Comparative Study in Public Sector and Private Sector Enterprises of Bangladesh
inferredcites →https://doi.org/10.2307/1252058openalex-extracted
The Impact of Organizational Citizenship Behavior on Evaluations of Salesperson Performance
inferredcites →https://doi.org/10.2307/257025openalex-extracted
TECHNICAL AND STRATEGIC HUMAN RESOURCES MANAGEMENT EFFECTIVENESS AS DETERMINANTS OF FIRM PERFORMANCE.
inferredcites →https://doi.org/10.2307/258426openalex-extracted
Organizational Citizenship Behavior: The Good Soldier Syndrome
inferredcites →https://doi.org/10.2307/2980908openalex-extracted
Fundamental Statistics in Psychology and Education.
inferredcites →https://doi.org/10.2307/3150499openalex-extracted
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
inferredcites →https://doi.org/10.2307/3151953openalex-extracted
Marketing Research: An Applied Orientation
inferredcites →https://doi.org/10.33096/jmb.v8i2.954openalex-extracted
The Effect of Quality of Service on Customer Satisfaction
inferredcites →https://doi.org/10.36609/bjpa.v28i2.107openalex-extracted
Exploring the Role of Union Digital Center to Managing Information Services in Rural Development of Bangladesh
inferredcites →https://doi.org/10.3844/jcssp.2020.983.1000openalex-extracted
The Impact of eHRM Practice on Organizational Performance: Investigating the Effect of Job Satisfaction of HRM Professionals
inferredcites →https://doi.org/10.4304/jsw.7.4.927-933openalex-extracted
Evidence on E-Banking Customer Satisfaction in the China Commercial Bank Sector
inferredcites →https://doi.org/10.46743/2160-3715/2017.2674openalex-extracted
General, Target, and Accessible Population: Demystifying the Concepts for Effective Sampling
inferredcites →https://doi.org/10.52970/grmapb.v1i2.102openalex-extracted
The Effect of Service Quality Elements on Customer Satisfaction
inferredcites →https://doi.org/10.57240/dujmjune02openalex-extracted
Association between Electronic Human Resource Management Usage and Organizational Citizenship Behavior
inferredcites →https://doi.org/10.7441/joc.2016.02.08openalex-extracted
The Relationship between Service Quality, Customer Satisfaction and Customer Loyalty: An Investigation in Vietnamese Retail Banking Sector
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