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Triage Accuracy of Symptom Checker Apps: 5-Year Follow-up Evaluation

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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

inferredcites →https://doi.org/10.1001/jama.283.13.1715openalex-snapshot
Comparison of Vignettes, Standardized Patients, and Chart Abstraction
inferredcites →https://doi.org/10.1001/jamainternmed.2016.6001openalex-snapshot
Comparison of Physician and Computer Diagnostic Accuracy
inferredcites →https://doi.org/10.1001/jamanetworkopen.2019.18561openalex-snapshot
Association of Use of Online Symptom Checkers With Patients’ Plans for Seeking Care
inferredcites →https://doi.org/10.1001/jamanetworkopen.2021.3287openalex-snapshot
Assessment of Diagnosis and Triage in Validated Case Vignettes Among Nonphysicians Before and After Internet Search
inferredcites →https://doi.org/10.1007/978-3-319-24277-4openalex-snapshot
ggplot2
inferredcites →https://doi.org/10.1007/s11606-011-1804-8openalex-snapshot
Differential Diagnosis Generators: an Evaluation of Currently Available Computer Programs
inferredcites →https://doi.org/10.1016/0163-8343(86)90072-1openalex-snapshot
Initial clinical judgments by internists, family physicians, and psychiatrists in response to patient vignettes: I. Assessment of problems and diagnostic possibilities
inferredcites →https://doi.org/10.1016/s0016-5085(17)32937-2openalex-snapshot
Symptom Checkers vs. Doctors, the Ultimate Test: A Prospective Study of Patients Presenting with Abdominal Pain
inferredcites →https://doi.org/10.1016/s0140-6736(18)32819-8openalex-snapshot
Safety of patient-facing digital symptom checkers
inferredcites →https://doi.org/10.1017/s0950268815000503openalex-snapshot
Internet-based remote health self-checker symptom data as an adjuvant to a national syndromic surveillance system
inferredcites →https://doi.org/10.1038/s41746-019-0183-0openalex-snapshot
A randomized controlled trial of online symptom searching to inform patient generated differential diagnoses
inferredcites →https://doi.org/10.1038/s41746-022-00667-wopenalex-snapshot
The diagnostic and triage accuracy of digital and online symptom checker tools: a systematic review
inferredcites →https://doi.org/10.1055/a-1306-3016openalex-snapshot
Digital Health schafft den Durchbruch
inferredcites →https://doi.org/10.1056/nejm199406233302506openalex-snapshot
Performance of Four Computer-Based Diagnostic Systems
inferredcites →https://doi.org/10.1071/py21032openalex-snapshot
Quality of condition suggestions and urgency advice provided by the Ada symptom assessment app evaluated with vignettes optimised for Australia*
inferredcites →https://doi.org/10.1080/08870446.2020.1849701openalex-snapshot
Using decision aids to support self-isolation during the COVID-19 pandemic
inferredcites →https://doi.org/10.1093/jamia/ocaa051openalex-snapshot
Rapid design and implementation of an integrated patient self-triage and self-scheduling tool for COVID-19
inferredcites →https://doi.org/10.1111/j.1749-4486.2011.02375.xopenalex-snapshot
How good is Internet self‐diagnosis of ENT symptoms using Boots WebMD symptom checker?
inferredcites →https://doi.org/10.1136/bmj.h3480openalex-snapshot
Evaluation of symptom checkers for self diagnosis and triage: audit study
inferredcites →https://doi.org/10.1136/bmjhci-2019-100114openalex-snapshot
Limited evidence of benefits of patient operated intelligent primary care triage tools: findings of a literature review
inferredcites →https://doi.org/10.1136/bmjopen-2018-027743openalex-snapshot
Digital and online symptom checkers and health assessment/triage services for urgent health problems: systematic review
inferredcites →https://doi.org/10.1136/bmjopen-2020-040269openalex-snapshot
How accurate are digital symptom assessment apps for suggesting conditions and urgency advice? A clinical vignettes comparison to GPs
inferredcites →https://doi.org/10.1177/1024907919842486openalex-snapshot
Triage accuracy of online symptom checkers for Accident and Emergency Department patients
inferredcites →https://doi.org/10.1177/14604582211052259openalex-snapshot
Leaders’ support for using online symptom checkers in Finnish primary care: Survey study
inferredcites →https://doi.org/10.1186/s13075-021-02498-8openalex-snapshot
Accuracy, patient-perceived usability, and acceptance of two symptom checkers (Ada and Rheport) in rheumatology: interim results from a randomized controlled crossover trial
inferredcites →https://doi.org/10.1371/journal.pone.0254088openalex-snapshot
Accuracy of online symptom checkers and the potential impact on service utilisation
inferredcites →https://doi.org/10.21105/joss.01686openalex-snapshot
Welcome to the Tidyverse
inferredcites →https://doi.org/10.2147/jmdh.s285014openalex-snapshot
A Review of Mobile Applications Available in the App and Google Play Stores Used During the COVID-19 Outbreak
inferredcites →https://doi.org/10.2196/13863openalex-snapshot
Accuracy of a Chatbot (Ada) in the Diagnosis of Mental Disorders: Comparative Case Study With Lay and Expert Users
inferredcites →https://doi.org/10.2196/14679openalex-snapshot
Patient Perspectives on the Usefulness of an Artificial Intelligence–Assisted Symptom Checker: Cross-Sectional Survey Study
inferredcites →https://doi.org/10.2196/18097openalex-snapshot
Evaluation of Four Artificial Intelligence–Assisted Self-Diagnosis Apps on Three Diagnoses: Two-Year Follow-Up Study
inferredcites →https://doi.org/10.2196/21364openalex-snapshot
Syndromic Surveillance Insights from a Symptom Assessment App Before and During COVID-19 Measures in Germany and the United Kingdom: Results From Repeated Cross-Sectional Analyses
inferredcites →https://doi.org/10.2196/22637openalex-snapshot
Young Adults’ Perspectives on the Use of Symptom Checkers for Self-Triage and Self-Diagnosis: Qualitative Study
inferredcites →https://doi.org/10.2196/24475openalex-snapshot
Benchmarking Triage Capability of Symptom Checkers Against That of Medical Laypersons: Survey Study
inferredcites →https://doi.org/10.2196/29386openalex-snapshot
The Impact of Explanations on Layperson Trust in Artificial Intelligence–Driven Symptom Checker Apps: Experimental Study
inferredcites →https://doi.org/10.2196/31810openalex-snapshot
Triage Accuracy of Symptom Checker Apps: 5-Year Follow-up Evaluation
inferredcites →https://doi.org/10.2196/32832openalex-snapshot
Diagnostic Performance of an App-Based Symptom Checker in Mental Disorders: Comparative Study in Psychotherapy Outpatients
inferredcites →https://doi.org/10.2196/jmir.6755openalex-snapshot
Web Use for Symptom Appraisal of Physical Health Conditions: A Systematic Review
inferredcites →https://doi.org/10.2196/preprints.30215openalex-snapshot
Correction: Benchmarking Triage Capability of Symptom Checkers Against That of Medical Laypersons: Survey Study (Preprint)
inferredcites →https://doi.org/10.3233/shti200305openalex-snapshot
Health Professionals’ Experiences of the Benefits and Challenges of Online Symptom Checkers
inferredcites →https://doi.org/10.3389/fpsyt.2021.557299openalex-snapshot
An Overview of Commercially Available Apps in the Initial Months of the COVID-19 Pandemic
inferredcites →https://doi.org/10.5694/mja2.50600openalex-snapshot
The quality of diagnosis and triage advice provided by free online symptom checkers and apps in Australia

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Handlungsempfehlungen zum Einsatz von Symptom-Checker-Apps im Gesundheitskontext – basierend auf den Ergebnissen aus dem Projekt CHECK.APP
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Preliminary analysis of the impact of lab results on large language model generated differential diagnoses
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Accuracy of online symptom assessment applications, large language models, and laypeople for self–triage decisions
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Usability and Acceptability of a Symptom Checker App by Patients Seeking Urgent Care
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Evaluating digital triage symptom checker with historical triage-related adverse events
inferred← citeshttps://doi.org/10.1089/tmj.2024.0589openalex-snapshot
Congruency of Symptom Choice Between Patients Performing Online Self-Triage and Nurse Phone Triage
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Evaluating self-triage accuracy of laypeople, symptom-assessment apps, and large language models: A framework for case vignette development using a representative design approach (RepVig)
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Statistical refinement of case vignettes for digital health research
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Accuracy of Online Symptom-Assessment Applications, Large Language Models, and Laypeople for Self-Triage Decisions: A Systematic Review
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SkinSavvy: Automated Skin Lesion Diagnosis and Personalized Medical Consultation System
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BystAId: Real-Time Panic-Adaptive First Aid Guidance for Untrained Bystanders via Dual-Graph Retrieval and mLSTM Context Encoding
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Machine Learning in Clinical Text Classification: Specialty Identification and COVID-19 Risk
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Association between health anxiety and self-triage decisions: evidence from a cross-sectional study with Australian emergency department non-urgent patients
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Concordance between an artificial intelligence self-triage programme and physical triage
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Comparison of Emergency Department Attendance After Emergency Care Recommendations from Nurse and Online eHealth Self-Triage
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How suitable are clinical vignettes for the evaluation of symptom checker apps? A test theoretical perspective
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‘Better see a doctor?’ Status quo of symptom checker apps in Germany: A cross-sectional survey with a mixed-methods design (CHECK.APP)
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Diagnostic performance of generative artificial intelligences for a series of complex case reports
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Pilot study on usability, usefulness, and perceived value of an intelligent health assistant to provide simple, trustworthy, and relevant health information for patient empowerment
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Patient Opportunities to Self-Schedule in a Large Multisite, Multispecialty Medical Practice: Program Description and Uptake of 7 Unique Processes for Patients to Successfully Self-Schedule (and Reschedule) Their Medical Appointments
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Supporting primary care through symptom checking artificial intelligence: a study of patient and physician attitudes in Italian general practice
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Can clinical decision support systems be an asset in medical education? An experimental approach
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“That’s just Future Medicine” - a qualitative study on users’ experiences of symptom checker apps
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Examining the impact of a symptom assessment application on patient-physician interaction among self-referred walk-in patients in the emergency department (AKUSYM): study protocol for a multi-center, randomized controlled, parallel-group superiority trial
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Software symptomcheckR: an R package for analyzing and visualizing symptom checker triage performance
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Symptom-oriented diagnostics as an important element in improving the quality of medical care
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Evaluation of Diagnostic Apps and Prediction Models for Myocardial Infarction and Other Causes of Chest Pain: Informing Patient Use
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Determinants of Laypersons’ Trust in Medical Decision Aids: Randomized Controlled Trial
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Triage Errors in Primary and Pre–Primary Care
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Online Symptom Checkers: Recommendations for a Vignette-Based Clinical Evaluation Standard
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Evaluation of Diagnostic and Triage Accuracy and Usability of a Symptom Checker in an Emergency Department: Observational Study
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The Triage Capability of Laypersons: Retrospective Exploratory Analysis
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Artificial Intelligence in Emergency Medicine: Viewpoint of Current Applications and Foreseeable Opportunities and Challenges
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User-Initiated Symptom Assessment With an Electronic Symptom Checker: Protocol for a Mixed Methods Validation Study
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Characteristics of Users and Nonusers of Symptom Checkers in Germany: Cross-Sectional Survey Study
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Assessment of a Digital Symptom Checker Tool's Accuracy in Suggesting Reproductive Health Conditions: Clinical Vignettes Study
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Diagnostic Performance, Triage Safety, and Usability of a Clinical Decision Support System Within a University Hospital Emergency Department: Algorithm Performance and Usability Study
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ChatGPT-Generated Differential Diagnosis Lists for Complex Case–Derived Clinical Vignettes: Diagnostic Accuracy Evaluation
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Digital Triage Tools for Sexually Transmitted Infection Testing Compared With General Practitioners’ Advice: Vignette-Based Qualitative Study With Interviews Among General Practitioners
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Controlling Inputter Variability in Vignette Studies Assessing Web-Based Symptom Checkers: Evaluation of Current Practice and Recommendations for Isolated Accuracy Metrics
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Comparison of Diagnostic and Triage Accuracy of Ada Health and WebMD Symptom Checkers, ChatGPT, and Physicians for Patients in an Emergency Department: Clinical Data Analysis Study
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Longitudinal Changes in Diagnostic Accuracy of a Differential Diagnosis List Developed by an AI-Based Symptom Checker: Retrospective Observational Study
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Triage Accuracy and the Safety of User-Initiated Symptom Assessment With an Electronic Symptom Checker in a Real-Life Setting: Instrument Validation Study
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Unveiling Usage Patterns and Explaining Usage of Symptom Checker Apps: Explorative Longitudinal Mixed Methods Study
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Exploring Laypersons’ Experiences With a Mobile Symptom Checker App as an Interface Between eHealth Literacy, Health Literacy, and Health-Related Behavior: Qualitative Interview Study
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Comparative Study to Evaluate the Accuracy of Differential Diagnosis Lists Generated by Gemini Advanced, Gemini, and Bard for a Case Report Series Analysis: Cross-Sectional Study
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Impact of a Symptom Checker App on Patient-Physician Interaction Among Self-Referred Walk-In Patients in the Emergency Department: Multicenter, Parallel-Group, Randomized, Controlled Trial
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How to Evaluate the Accuracy of Symptom Checkers and Diagnostic Decision Support Systems: Symptom Checker Accuracy Reporting Framework (SCARF)
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Increasing Large Language Model Accuracy for Care-Seeking Advice Using Prompts Reflecting Human Reasoning Strategies in the Real World: Validation Study
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Triage Capability of Laypersons: Retrospective, Exploratory Analysis (Preprint)
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Online Symptom Checkers: Recommendations for a vignette-based clinical evaluation standard (Preprint)
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Triage accuracy and the safety of user-initiated symptom assessment with an electronic symptom checker (ESC) in a real-life setting (Preprint)
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Triage Accuracy and the Safety of User-initiated Symptom Assessment with an Electronic Symptom Checker in a Real-life Setting: Comparison Study (Preprint)
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Closing the triage loop: Clinical feedback as a source of real-world evidence generation for digital triage tools (Preprint)
inferred← citeshttps://doi.org/10.31393/reports-vnmedical-2025-29(1)-23openalex-snapshot
Determining the awareness of SESU employees in providing medical care at the scene and assessing their psychological state
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Statistical refinement of patient-centered case vignettes for digital health research
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Use of artificial intelligence for reverse referral between a hospital emergency department and a primary urgent care center
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A scoping review on the use and usefulness of online symptom checkers and triage systems: How to proceed?
inferred← citeshttps://doi.org/10.3390/diagnostics14161779openalex-snapshot
Accuracy Evaluation of GPT-Assisted Differential Diagnosis in Emergency Department
inferred← citeshttps://doi.org/10.3390/electronics14050969openalex-snapshot
SkinSavvy2: Augmented Skin Lesion Diagnosis and Personalized Medical Consultation System
inferred← citeshttps://doi.org/10.3390/ijerph20043378openalex-snapshot
Diagnostic Accuracy of Differential-Diagnosis Lists Generated by Generative Pretrained Transformer 3 Chatbot for Clinical Vignettes with Common Chief Complaints: A Pilot Study
inferred← citeshttps://doi.org/10.3390/jcm15062218openalex-snapshot
Safety-First Framework for AI-Enabled Anamnesis in Head and Neck Surgery: Evidence Synthesis from a Narrative Review
inferred← citeshttps://doi.org/10.3390/jpm13091379openalex-snapshot
Redesigning Primary Care: The Emergence of Artificial-Intelligence-Driven Symptom Diagnostic Tools
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The correlation between nurses' knowledge of triage and the accuracy of triage level interpretation in the emergency department
inferred← citeshttps://doi.org/10.6084/m9.figshare.24079679openalex-snapshot
Additional file 1 of Supporting primary care through symptom checking artificial intelligence: a study of patient and physician attitudes in Italian general practice
inferred← citeshttps://doi.org/10.6084/m9.figshare.24079682openalex-snapshot
Additional file 2 of Supporting primary care through symptom checking artificial intelligence: a study of patient and physician attitudes in Italian general practice
inferred← citeshttps://doi.org/10.6084/m9.figshare.24079685openalex-snapshot
Additional file 3 of Supporting primary care through symptom checking artificial intelligence: a study of patient and physician attitudes in Italian general practice
inferred← citeshttps://doi.org/10.6084/m9.figshare.24079688openalex-snapshot
Additional file 4 of Supporting primary care through symptom checking artificial intelligence: a study of patient and physician attitudes in Italian general practice
inferred← citeshttps://doi.org/10.6084/m9.figshare.24079691openalex-snapshot
Additional file 5 of Supporting primary care through symptom checking artificial intelligence: a study of patient and physician attitudes in Italian general practice
inferred← citeshttps://doi.org/10.6084/m9.figshare.26681908openalex-snapshot
Additional file 1 of “That’s just Future Medicine” - a qualitative study on users’ experiences of symptom checker apps
inferred← citeshttps://doi.org/10.64898/2026.09.01.26361908openalex-snapshot
Are Frontier Large Language Models Safer Than Government-Backed Symptom Checkers for Clinical Self-Triage? A Standardised Vignette Evaluation
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Artificial Intelligence and Mobile Health Technologies for Improved Healthcare Access: Design and Pilot Evaluation of an Integrated Digital Health Platform for a Nigerian Teaching Hospital
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Reasoning Before Disposition: A Model-Agnostic Cannot-Miss Discipline for Quiet Emergencies and the Case for Deterministic Enforcement
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Bridging the auditability gap in consumer medical AI: design and public deployment of a Georgian-language, evidence-based symptom triage system (SheniEkimi) with 150 guideline-anchored scenarios and 29 validated clinical decision rules
inferred← citeshttps://doi.org/10.7759/cureus.105878openalex-snapshot
Safety Audit of a Large Language Model for Lay Self-Triage Using Japanese Symptom Vignettes: Persistent Red-Flag Under-Triage Despite Improved Reproducibility Under Near-Deterministic Decoding
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