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Effects of communication style on relational outcomes in interactions between customers and embodied conversational agents
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
inferredcites →https://doi.org/10.1002/9781118766804.wbiect056openalex-snapshot
Communication Accommodation Theory
inferredcites →https://doi.org/10.1002/mar.21407openalex-snapshot
An empirical study on anthropomorphism and engagement with disembodied AIs and consumers' re‐use behavior
inferredcites →https://doi.org/10.1002/mar.21491openalex-snapshot
Factors influencing users' adoption and use of conversational agents: A systematic review
inferredcites →https://doi.org/10.1002/mar.21575openalex-snapshot
Robots should be seen and not heard…sometimes: Anthropomorphism and AI service robot interactions
inferredcites →https://doi.org/10.1006/ijhc.1995.1042openalex-snapshot
Can computer personalities be human personalities?
inferredcites →https://doi.org/10.1007/1-4020-3933-6_2openalex-snapshot
Social Dialongue with Embodied Conversational Agents
inferredcites →https://doi.org/10.1007/978-3-030-68288-0_2openalex-snapshot
Too Informal? How a Chatbot’s Communication Style Affects Brand Attitude and Quality of Interaction
inferredcites →https://doi.org/10.1007/978-3-319-24258-3_49openalex-snapshot
Communicate! — A Serious Game for Communication Skills —
inferredcites →https://doi.org/10.1007/978-3-540-73110-8_30openalex-snapshot
Can Virtual Humans Be More Engaging Than Real Ones?
inferredcites →https://doi.org/10.1007/s12369-010-0056-9openalex-snapshot
A Cross-cultural Study: Effect of Robot Appearance and Task
inferredcites →https://doi.org/10.1007/s12369-016-0357-8openalex-snapshot
Towards Engagement Models that Consider Individual Factors in HRI: On the Relation of Extroversion and Negative Attitude Towards Robots to Gaze and Speech During a Human–Robot Assembly Task
inferredcites →https://doi.org/10.1007/s12369-017-0441-8openalex-snapshot
Investigating People’s Rapport Building and Hindering Behaviors When Working with a Collaborative Robot
inferredcites →https://doi.org/10.1016/0022-4359(94)90013-2openalex-snapshot
An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions
inferredcites →https://doi.org/10.1016/j.chb.2010.06.012openalex-snapshot
“It doesn’t matter what you are!” Explaining social effects of agents and avatars
inferredcites →https://doi.org/10.1016/j.chb.2011.09.010openalex-snapshot
How do learners respond to pedagogical agents that deliver social-oriented non-task messages? Impact on student learning, perceptions, and experiences
inferredcites →https://doi.org/10.1016/j.chb.2013.12.027openalex-snapshot
The affective outcomes of using influence tactics in embodied conversational agents
inferredcites →https://doi.org/10.1016/j.chb.2014.05.014openalex-snapshot
When stereotypes meet robots: The double-edge sword of robot gender and personality in human–robot interaction
inferredcites →https://doi.org/10.1016/j.chb.2014.12.055openalex-snapshot
Effects of visual and linguistic anthropomorphic cues on social perception, self-awareness, and information disclosure in a health website
inferredcites →https://doi.org/10.1016/j.chb.2018.03.051openalex-snapshot
Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions
inferredcites →https://doi.org/10.1016/j.chb.2018.08.048openalex-snapshot
Should AI-Based, conversational digital assistants employ social- or task-oriented interaction style? A task-competency and reciprocity perspective for older adults
inferredcites →https://doi.org/10.1016/j.chb.2019.01.020openalex-snapshot
Humanizing chatbots: The effects of visual, identity and conversational cues on humanness perceptions
inferredcites →https://doi.org/10.1016/j.cobeha.2015.03.002openalex-snapshot
Mimicry: causes and consequences
inferredcites →https://doi.org/10.1016/j.compedu.2016.09.013openalex-snapshot
Evaluation of affective embodied agents in an information literacy game
inferredcites →https://doi.org/10.1016/j.ijhcs.2009.07.001openalex-snapshot
Evaluating the effects of behavioral realism in embodied agents
inferredcites →https://doi.org/10.1016/j.ijhm.2021.103078openalex-snapshot
Customer-robot interactions: Understanding customer experience with service robots
inferredcites →https://doi.org/10.1016/j.ijinfomgt.2014.12.004openalex-snapshot
Hedonic or utilitarian? Exploring the impact of communication style alignment on user's perception of virtual health advisory services
inferredcites →https://doi.org/10.1016/j.im.2016.12.005openalex-snapshot
Factors influencing online shoppers’ repurchase intentions: The roles of satisfaction and regret
inferredcites →https://doi.org/10.1016/j.jbusres.2015.01.039openalex-snapshot
Effects of message appeal and service type in CSR communication strategies
inferredcites →https://doi.org/10.1016/j.jbusres.2017.03.008openalex-snapshot
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers
inferredcites →https://doi.org/10.1016/j.jretai.2007.03.004openalex-snapshot
Satisfaction with Online Commercial Group Chat: The Influence of Perceived Technology Attributes, Chat Group Characteristics, and Advisor Communication Style
inferredcites →https://doi.org/10.1016/j.jretconser.2009.02.001openalex-snapshot
Examining the antecedents of trust and rapport in services: Discovering new interrelationships
inferredcites →https://doi.org/10.1016/j.jretconser.2015.05.008openalex-snapshot
A valued agent: How ECAs affect website customers' satisfaction and behaviors
inferredcites →https://doi.org/10.1016/j.jretconser.2021.102670openalex-snapshot
The role of human interaction in complaint handling
inferredcites →https://doi.org/10.1016/j.tele.2020.101473openalex-snapshot
I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents
inferredcites →https://doi.org/10.1017/cbo9781316226537.003openalex-snapshot
Accommodative Strategies as Core of the Theory
inferredcites →https://doi.org/10.1017/s1351324900002485openalex-snapshot
Speech technology on trial: Experiences from the August system
inferredcites →https://doi.org/10.1037//0022-3514.70.3.461openalex-snapshot
Approach and avoidance achievement goals and intrinsic motivation: A mediational analysis.
inferredcites →https://doi.org/10.1037/0033-295x.114.4.864openalex-snapshot
On seeing human: A three-factor theory of anthropomorphism.
inferredcites →https://doi.org/10.1080/10548408.2011.615255openalex-snapshot
The Role of Effective Service Provider Communication Style in the Formation of Restaurant Patrons' Perceived Relational Benefits and Loyalty
inferredcites →https://doi.org/10.1080/1352726042000286499openalex-snapshot
Market Mavens' Attitudes Towards General Technology: Implications for Marketing Communications
inferredcites →https://doi.org/10.1086/518544openalex-snapshot
Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products
inferredcites →https://doi.org/10.1086/699516openalex-snapshot
A Mind like Mine: The Exceptionally Ordinary Underpinnings of Anthropomorphism
inferredcites →https://doi.org/10.1089/tmj.2013.0359openalex-snapshot
Patient–Clinician Mobile Communication: Analyzing Text Messaging Between Adolescents with Asthma and Nurse Case Managers
inferredcites →https://doi.org/10.1108/08876040510591411openalex-snapshot
Self‐service technology adoption: comparing three technologies
inferredcites →https://doi.org/10.1108/08876040610674562openalex-snapshot
The impact of affect on service quality and satisfaction: the moderation of service contexts
inferredcites →https://doi.org/10.1108/08876040910946369openalex-snapshot
Effect of service provider's communication style on customer satisfaction in professional services setting: the moderating role of criticality and service nature
inferredcites →https://doi.org/10.1108/08876041111129164openalex-snapshot
Interaction behaviors leading to comfort in the service encounter
inferredcites →https://doi.org/10.1108/ejm-09-2019-0748openalex-snapshot
Service encounters with virtual agents: an examination of perceived humanness as a source of customer satisfaction
inferredcites →https://doi.org/10.1108/ijchm-03-2019-0265openalex-snapshot
Role of virtual avatars in digitalized hotel service
inferredcites →https://doi.org/10.1108/ijchm-12-2020-1406openalex-snapshot
Attitudes toward service robots: analyses of explicit and implicit attitudes based on anthropomorphism and construal level theory
inferredcites →https://doi.org/10.1108/ijrdm-12-2019-0406openalex-snapshot
Millennials' attitude toward chatbots: an experimental study in a social relationship perspective
inferredcites →https://doi.org/10.1108/josm-06-2019-0175openalex-snapshot
Human-like communication in conversational agents: a literature review and research agenda
inferredcites →https://doi.org/10.1109/iros.2009.5354116openalex-snapshot
Persuasive Robotics: The influence of robot gender on human behavior
inferredcites →https://doi.org/10.1109/taffc.2016.2545650openalex-snapshot
Rapport with Virtual Agents: What Do Human Social Cues and Personality Explain?
inferredcites →https://doi.org/10.1111/0022-4537.00153openalex-snapshot
Machines and Mindlessness: Social Responses to Computers
inferredcites →https://doi.org/10.1111/1467-9280.14481openalex-snapshot
Using Nonconscious Behavioral Mimicry to Create Affiliation and Rapport
inferredcites →https://doi.org/10.1111/bmsp.12028openalex-snapshot
Statistical mediation analysis with a multicategorical independent variable
inferredcites →https://doi.org/10.1111/j.1460-2466.2006.00318.xopenalex-snapshot
Can Robots Manifest Personality?: An Empirical Test of Personality Recognition, Social Responses, and Social Presence in Human–Robot Interaction
inferredcites →https://doi.org/10.1111/j.1460-2466.2008.01410.xopenalex-snapshot
Conversational Voice, Communicated Commitment, and Public Relations Outcomes in Interactive Online Communication
inferredcites →https://doi.org/10.1111/j.1468-2958.1978.tb00600.xopenalex-snapshot
FOUNDATION OF A COMMUNICATOR STYLE CONSTRUCT
inferredcites →https://doi.org/10.1145/1746259.1746261openalex-snapshot
Effects of facial similarity on user responses to embodied agents
inferredcites →https://doi.org/10.1145/1957656.1957816openalex-snapshot
Do elderly people prefer a conversational humanoid as a shopping assistant partner in supermarkets?
inferredcites →https://doi.org/10.1145/2559636.2559670openalex-snapshot
Let me tell you! investigating the effects of robot communication strategies in advice-giving situations based on robot appearance, interaction modality and distance
inferredcites →https://doi.org/10.1145/3290605.3300705openalex-snapshot
What Makes a Good Conversation?
inferredcites →https://doi.org/10.1146/annurev-psych-113011-143754openalex-snapshot
The Antecedents and Consequences of Human Behavioral Mimicry
inferredcites →https://doi.org/10.1155/2012/324694openalex-snapshot
Does Humanity Matter? Analyzing the Importance of Social Cues and Perceived Agency of a Computer System for the Emergence of Social Reactions during Human-Computer Interaction
inferredcites →https://doi.org/10.1177/002224378502200408openalex-snapshot
Communication Style in the Salesperson-Customer Dyad
inferredcites →https://doi.org/10.1177/0092070398262002openalex-snapshot
Relational Benefits in Services Industries: The Customer's Perspective
inferredcites →https://doi.org/10.1177/0261927x16666308openalex-snapshot
Language Style Matching in Romantic Partners’ Conflict and Support Interactions
inferredcites →https://doi.org/10.1177/109467050031006openalex-snapshot
Customer-Employee Rapport in Service Relationships
inferredcites →https://doi.org/10.1177/1094670507310767openalex-snapshot
Exploring Customer Loyalty Following Service Recovery
inferredcites →https://doi.org/10.1177/1094670512441997openalex-snapshot
How Does Language Matter for Services? Challenges and Propositions for Service Research
inferredcites →https://doi.org/10.1371/journal.pone.0072589openalex-snapshot
Robots with Display Screens: A Robot with a More Humanlike Face Display Is Perceived To Have More Mind and a Better Personality
inferredcites →https://doi.org/10.1509/jmkr.37.1.60.18718openalex-snapshot
Consumer Choice between Hedonic and Utilitarian Goods
inferredcites →https://doi.org/10.3389/frobt.2020.00092openalex-snapshot
Engagement in Human-Agent Interaction: An Overview
inferredcites →https://doi.org/10.5117/2019.047.003.005openalex-snapshot
Menselijke chatbots: een zegen voor online klantcontact?
inferredcites →https://doi.org/10.5465/amj.2006.23478695openalex-snapshot
Service with A Smile and Encounter Satisfaction: Emotional Contagion and Appraisal Mechanisms
inferredcites →https://doi.org/10.5860/choice.34-3702openalex-snapshot
The media equation: how people treat computers, television, and new media like real people and places
inferredcites →https://doi.org/10.63317/3bs9odrfj3mfopenalex-snapshot
What would you Ask a conversational Agent? Observations of Human-Agent Dialogues in a Museum Setting
What points at this work
Incoming claims: where this work appears in other papers’ reference lists and arguments.
inferred← citeshttps://doi.org/10.1002/9781394275434.ch13openalex-snapshot
Strategic Communication for AI
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Technological Advances in Communications Training: The Emergence of Veterinary DialogueTrainer as a Leading Interactive Teaching Tool
inferred← citeshttps://doi.org/10.1002/cb.2475openalex-snapshot
Why Female Virtual Conversational Agents Exhibit Greater Social Presence: Insights From the Stereotype Content Model
inferred← citeshttps://doi.org/10.1002/cb.70049openalex-snapshot
Anthropomorphic Virtual Agents in Luxury Travel Booking: Enhancing Perceived Anthropomorphism and Social Presence
inferred← citeshttps://doi.org/10.1002/csr.70494openalex-snapshot
Humanlike AI for Corporate Social Responsibility Communication: How Perceived Anthropomorphism Shapes Stakeholder Acceptance of Chatbots
inferred← citeshttps://doi.org/10.1002/jtr.2746openalex-snapshot
Effect of ChatGPT's Answering Style on Users ' Acceptance in a Trip Planning Context
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I, chatbot! the impact of anthropomorphism and gaze direction on willingness to disclose personal information and behavioral intentions
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Immersive and Generative Technology: New Tools for Marketing, New Tools for Consumer Response
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Research on the Influence of Chatbot Communication Style on Consumer Comfort
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Vertrauen als Motor des KI-Wertschöpfungszyklus
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Almost the same: experiential and behavioral effects in talking with virtual humans
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Unveiling the Power of Voice! The Impact of Educational Robots’ Voice Gender and Communication Style on Users’ Perception, Visual Attention and Cerebral Activity
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