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Effect of servicescape on customer behavioral intentions: Moderating roles of service climate and employee engagement

https://doi.org/10.1016/j.ijhm.2015.12.003
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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Disentangling behavioral intention and behavioral expectation
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Creating the climate and culture of success
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Statistical power analysis for the behavioral sciences
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Special interest tourism
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Evaluating a servicescape: the effect of cognition and emotion
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Measuring tourism and hospitality employee workplace perceptions
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An expectancy theory model for hotel employee motivation
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Service climate and customer satisfaction in a casino hotel: An exploratory case study
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Influence of environmental stimuli on hotel customer emotional loyalty response: Testing the moderating effect of the big five personality factors
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Servicescape elements, customer predispositions and service experience: The case of theme park visitors
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Enhancing Students' Engagement by Increasing Teachers' Autonomy Support
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Linking service climate and customer perceptions of service quality: Tests of a causal model.
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Climate strength: a new direction for climate research.
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inferredcites →https://doi.org/10.1037/0021-9010.90.6.1217openalex-snapshot
Linking Organizational Resources and Work Engagement to Employee Performance and Customer Loyalty: The Mediation of Service Climate.
inferredcites →https://doi.org/10.1037/0022-3514.38.2.311openalex-snapshot
A description of the affective quality attributed to environments.
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Evaluating language translations: Experiments on three assessment methods.
inferredcites →https://doi.org/10.1080/02642069.2011.613934openalex-snapshot
Servicescape cues and customer behavior: a systematic literature review and research agenda
inferredcites →https://doi.org/10.1080/02642069.2015.1015518openalex-snapshot
Linking service climate to customer loyalty
inferredcites →https://doi.org/10.1080/02642069800000034openalex-snapshot
Communicative Staging of the Wilderness Servicescape
inferredcites →https://doi.org/10.1080/10548408.2014.895692openalex-snapshot
Effect of Consumption Emotion on Hotel and Resort Spa Experience
inferredcites →https://doi.org/10.1080/10705510801922670openalex-snapshot
Multilevel Analysis for Applied Research: It's Just Regression
inferredcites →https://doi.org/10.1080/10941660802420986openalex-snapshot
Does Service Tangibilization Work in the Hotel Industry? An Experimental Investigation
inferredcites →https://doi.org/10.1080/10941665.2014.889029openalex-snapshot
The Effect of Service Climate on Perceived Service Value and Behavioral Intentions: The Mediating Role of Service Quality
inferredcites →https://doi.org/10.1080/15022250.2012.752893openalex-snapshot
The Nature of Nature in Nature-based Tourism
inferredcites →https://doi.org/10.1080/15256480.2014.872885openalex-snapshot
Service Climate in Restaurants
inferredcites →https://doi.org/10.1080/1528008x.2012.645200openalex-snapshot
Investigating the Effect of Service Quality on Customer Post-Purchasing Behaviors in the Hotel Sector: The Moderating Role of Service Convenience
inferredcites →https://doi.org/10.1080/19368623.2010.514547openalex-snapshot
Restaurant Servicescape, Service Encounter, and Perceived Congruency on Customers' Emotions and Satisfaction
inferredcites →https://doi.org/10.1093/oxfordhb/9780199860715.001.0001openalex-snapshot
The Oxford Handbook of Organizational Climate and Culture
inferredcites →https://doi.org/10.1108/02683940610690169openalex-snapshot
Antecedents and consequences of employee engagement
inferredcites →https://doi.org/10.1108/02683940910939304openalex-snapshot
Advancements in crossover theory
inferredcites →https://doi.org/10.1108/02756660810887060openalex-snapshot
Customer loyalty and employee engagement: an alignment for value
inferredcites →https://doi.org/10.1108/03090560510601761openalex-snapshot
The impact of servicescape on quality perception
inferredcites →https://doi.org/10.1108/08876040510620184openalex-snapshot
Satisfaction emotions and consumer behavioral intentions
inferredcites →https://doi.org/10.1108/08876040810871183openalex-snapshot
The role of emotion in explaining consumer satisfaction and future behavioural intention
inferredcites →https://doi.org/10.1108/08876049410065624openalex-snapshot
The Importance of Servicescapes in Leisure Service Settings
inferredcites →https://doi.org/10.1108/09564231111155088openalex-snapshot
An expanded servicescape perspective
inferredcites →https://doi.org/10.1108/09604520910955320openalex-snapshot
Service quality, emotional satisfaction, and behavioural intentions
inferredcites →https://doi.org/10.1108/09604521111100261openalex-snapshot
Antecedents and effects of engaged frontline employees
inferredcites →https://doi.org/10.1108/09604521111146243openalex-snapshot
The influence of service environments on customer emotion and service outcomes
inferredcites →https://doi.org/10.1108/13620430810870476openalex-snapshot
Towards a model of work engagement
inferredcites →https://doi.org/10.1108/ijchm-02-2013-0073openalex-snapshot
How and when the effect of ethical leadership occurs? A multilevel analysis in the Chinese hospitality industry
inferredcites →https://doi.org/10.1108/jsm-01-2013-0004openalex-snapshot
Reexamining the place of servicescape in marketing: a service-dominant logic perspective
inferredcites →https://doi.org/10.1108/jsm-02-2013-0051openalex-snapshot
Customer delight and work engagement
inferredcites →https://doi.org/10.1177/001088048102200209openalex-snapshot
Marketing Intangible Products and Product Intangibles
inferredcites →https://doi.org/10.1177/002224297503900405openalex-snapshot
Marketing as Exchange
inferredcites →https://doi.org/10.1177/009207039502300403openalex-snapshot
Building Service Relationships: It's all about Promises
inferredcites →https://doi.org/10.1177/0092070399272005openalex-snapshot
The Role of Emotions in Marketing
inferredcites →https://doi.org/10.1177/0146167205276525openalex-snapshot
Self-Engagement, Stressors, and Health: A Longitudinal Study
inferredcites →https://doi.org/10.1177/0146167299025006005openalex-snapshot
Engaging the Self in the Field: Testing the Triangle Model of Responsibility
inferredcites →https://doi.org/10.1177/014920639101700303openalex-snapshot
Identifying Common Methods Variance With Data Collected From A Single Source: An Unresolved Sticky Issue
inferredcites →https://doi.org/10.1177/1094428104268542openalex-snapshot
Being Both Too Liberal and Too Conservative: The Perils of Treating Grouped Data as though They Were Independent
inferredcites →https://doi.org/10.1177/109442819814001openalex-snapshot
Group Size, ICC Values, and Group-Level Correlations: A Simulation
inferredcites →https://doi.org/10.1177/1094670509351960openalex-snapshot
Service Design for Experience-Centric Services
inferredcites →https://doi.org/10.1300/j073v23n01_04openalex-snapshot
Assessing Customers' Emotional Experiences Influencing Their Satisfaction in the Lodging Industry
inferredcites →https://doi.org/10.1348/096317904322915892openalex-snapshot
The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work
inferredcites →https://doi.org/10.1509/jmkg.2006.70.1.107openalex-snapshot
When Should a Retailer Create an Exciting Store Environment?
inferredcites →https://doi.org/10.1509/jmkg.70.3.58openalex-snapshot
Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships
inferredcites →https://doi.org/10.20982/tqmp.08.1.p052openalex-snapshot
An introduction to hierarchical linear modeling
inferredcites →https://doi.org/10.2307/1251929openalex-snapshot
The Behavioral Consequences of Service Quality
inferredcites →https://doi.org/10.2307/1252042openalex-snapshot
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
inferredcites →https://doi.org/10.2307/1270020openalex-snapshot
Statistical Power Analysis for the Behavioral Sciences
inferredcites →https://doi.org/10.2307/1418749openalex-snapshot
Field Theory in Social Science
inferredcites →https://doi.org/10.2307/20159559openalex-snapshot
A MULTILEVEL INVESTIGATION OF FACTORS INFLUENCING EMPLOYEE SERVICE PERFORMANCE AND CUSTOMER OUTCOMES.
inferredcites →https://doi.org/10.2307/2087176openalex-snapshot
Ecological Correlations and the Behavior of Individuals
inferredcites →https://doi.org/10.2307/2392454openalex-snapshot
Employee and Customer Perceptions of Service in Banks
inferredcites →https://doi.org/10.2307/256287openalex-snapshot
PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.
inferredcites →https://doi.org/10.2307/3094912openalex-snapshot
The Ripple Effect: Emotional Contagion and its Influence on Group Behavior
inferredcites →https://doi.org/10.2307/3707800openalex-snapshot
Field Theory in Social Science
inferredcites →https://doi.org/10.24001/ijaems.3.5.16openalex-snapshot
Impact of Employee Engagement on Performance
inferredcites →https://doi.org/10.2753/mtp1069-6679160405openalex-snapshot
Multilevel Analysis in Marketing Research: Differentiating Analytical Outcomes
inferredcites →https://doi.org/10.4135/9781446212752openalex-snapshot
Positive Organizational Behavior
inferredcites →https://doi.org/10.4135/9781446212752.n11openalex-snapshot
Self-Engagement at Work

What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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Towards a More Natural Robotic Integration: The Role of Personalization, Efficiency, Authenticity, Anthropomorphism, and Service Environment in the Perceived Value of Hospitality Service Robots
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Sensorimotor experiences in servicescapes predict attitude formation through memory dynamics: A longitudinal study
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Interactive Experience of Physical Servicescape and Online Servicescape: A Review and Future Research
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The impact of servicescape on hedonic value and behavioral intentions: The importance of previous experience
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An investigation of AAA diamond rating changes on hotel performance
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Why and when witnessing uncivil behavior leads observers to punish frontline employees and leave the firm
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How do customers respond to the hotel servicescape?
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Voicing out or switching away? A psychological climate perspective on customers’ intentional responses to service failure
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Situational and personal factors influencing hospitality employee engagement in value co-creation
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Linking servicescape and customer engagement: An investigation in the hotel context
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Antecedents of customer WOM in glamping: The critical role of original ecology
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Cruise ship dining experiencescape: The perspective of female cruise travelers in the midst of the COVID-19 pandemic
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Influence of servicescape stimuli on word-of-mouth intentions: An integrated model to indigenous restaurants
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How T-cruiscape shapes the flow experience of passenger's well-being
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The effects of the servicescape of airport transfer amenities on the behavioral intentions of transfer passengers: A case study on Incheon International Airport
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A third-party perspective for examining employee reactions to witnessing coworker incivility towards customers
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The effects of architectural congruence perceptions on winery visitors’ emotions and behavioral intentions: The case of Marqués de Riscal
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Couchsurfing involvement in non-profit peer-to-peer accommodations and its impact on destination image, familiarity, and behavioral intentions
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How online service recovery reviews influence behavioral intentions in the hospitality context: Regulatory focus and loss aversion perspectives
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Employee engagement in brand value co-creation: An empirical study of Vietnamese boutique hotels
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How green marketing, perceived motives and incentives influence behavioral intentions
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From employee engagement to customer engagement: A multilevel dual-path model of engagement spillover effects in service ecosystems
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Effect of servicescape on employee loyalty and customer satisfaction in a public sector bank
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Are you a tech-savvy person? Exploring factors influencing customers using self-service technology
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Exploring the effects of customers' assessments of a restaurant's atmospherics and emotional assessments on a fine-dining experience and intentions to return
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Development of measurement scale for functional congruity in guest houses
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Hospitality servicescape effects on customer-employee interactions: A multilevel study
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How discretionary behaviors promote customer engagement: the role of psychosocial safety climate and psychological capital
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Emotional prototypes, emotional memory usages, and customer satisfaction
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The effect of ethical leadership on service sabotage
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Customer engagement and employee engagement: systematic review and future directions
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From surviving to co-creating: the effects of the reshaped physical and social servicescape on customer citizenship behavior
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Mediating roles of emotion and experience in the stimulus-organism-response framework in higher education institutions
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Behavioral Intention to Adopt Digital Library by the Undergraduates
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The impact of grocery retail superstores location on the customer’s perceived quality of servicescape in Jordan
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The effects of servicescape on the emotional states and behavioural responses of hotel guests
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International branch campuses: the influences of country of origin and campus environment on students’ institution choices and satisfaction
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How work engagement influences relationship quality: the roles of work motivation and perceived service guarantee strength
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Valuation of customers’ service quality, affective, sensory experience and entertainment to behavioral intention
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Tourists’ Description of their Experiences of the Servicescape of Integrated Resorts: the Case of Macau
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An Examination of the Interaction Effects of Hospitality Employees’ Motivational and Cultural Factors in the Workplace
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Dining as a Gateway: The Impact of Ethnic Restaurants on Encouraging Travel to Cultural Origins
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Influence of the Servicescape on Consumer Satisfaction and Loyalty in P2P accommodation: The Moderating Role of Culture
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Hotel employees’ attitudes toward technology adoption and training support and their engagement, satisfaction, and retention
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Augmented Appetite: Exploring Impact of Augmented Reality on Consumer Experience and Impulse Buying Through Positive Emotions
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How servicescape and service experience affect loyalty: evidence from attendees at the Taipei International Travel Fair
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Performance driven outcomes—the case of frontline employees in the hospitality sector
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The impact of hotel servicescape on customer mindfulness and brand experience: The moderating role of length of stay
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The Role of Organizational Factors on Employee Engagement and Hospitality Service Co-creation
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Why Do Chinese Glampers Recommend It? The Role of Original Ecology Environment in a Glamping Experience
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The effect of the physical and social servicescape elements on the customer satisfaction and the intention to recommend the service. Evidence from the nightclub sector during COVID-19 pandemic
inferred← citeshttps://doi.org/10.1108/ajb-01-2022-0018openalex-snapshot
Psychosocial safety climate and psychological capital for positive customer behavioral intentions in service organizations
inferred← citeshttps://doi.org/10.1108/apjml-02-2020-0100openalex-snapshot
Storescape and customer loyalty: employee citizenship behaviour towards customers as a catalyst
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Authenticity, health concern and sustainable intelligence in the farm restaurant context: applying extended theory of planned behaviour
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Emerging trend of coffee cafe in Pakistan: factors affecting revisit intention
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Uncovering the dimensions of servicescape using mixed method approach – A study of beauty salons
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Dynamic market complexity and service value advantage: an empirical investigation of business process management
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From food authenticity to post-experience behavior: young tourist’s choices of ethnic restaurants
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Applying big data analytics to support Kansei engineering for hotel service development
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Service quality dimensions as predictors of customer satisfaction and loyalty in the banking industry: moderating effects of gender
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Redefining the servicescape in hospitality through technology and artificial intelligence: a conceptual framework
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Service climate: how does it affect turnover intention?
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Assessing servicescape of cruise tourism: the perception of Chinese tourists
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The role of customer familiarity in evaluating green servicescape: an investigation in the coffee shop context
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Exploring key factors influencing customer behavioral intention in robot restaurants
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Hotel servicescape and customer citizenship behaviors: mediating role of customer engagement and moderating role of gender
inferred← citeshttps://doi.org/10.1108/ijchm-07-2021-0929openalex-snapshot
The effect of servicescape on place attachment and experience evaluation: the importance of exoticism and authenticity in an ethnic restaurant
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An investigation on customer revisit intention to theme restaurants
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An expanded nomological network of experienscape
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The impact of age on gay consumers’ reaction to the physical and social servicescape in gay bars
inferred← citeshttps://doi.org/10.1108/ijchm-12-2019-1022openalex-snapshot
Comparing the influence of substantive and communicative servicescape on healthcare traveler emotions: the moderating effect of accommodation type and interior design style
inferred← citeshttps://doi.org/10.1108/ijhcqa-12-2025-0216openalex-snapshot
Experiential over-softening: a boundary condition of servicescape in high-reliability contexts
inferred← citeshttps://doi.org/10.1108/ijphm-03-2017-0010openalex-snapshot
The art of building initial trust in medical services
inferred← citeshttps://doi.org/10.1108/ijphm-04-2022-0034openalex-snapshot
COVID-sumers: consumers’ feelings due Covid-19 pandemic in Brazil and potential implications for services marketing
inferred← citeshttps://doi.org/10.1108/ijppm-03-2017-0065openalex-snapshot
Multidimensional engagement and store performance
inferred← citeshttps://doi.org/10.1108/jfm-02-2021-0027openalex-snapshot
The importance of servicescapes in Maldivian higher education: application of the stimuli-organism-response(SOR) framework
inferred← citeshttps://doi.org/10.1108/jhti-09-2024-0950openalex-snapshot
Leveraging the experiencescape for destination attractiveness: empirical insights from casino resorts
inferred← citeshttps://doi.org/10.1108/jhtt-01-2024-0006openalex-snapshot
Unveiling the human–robot encounter: guests’ perspectives on smart hotel experience
inferred← citeshttps://doi.org/10.1108/jima-01-2021-0004openalex-snapshot
Segmenting Umrah performers based on outcomes behaviors: a cluster analysis perspective
inferred← citeshttps://doi.org/10.1108/josm-11-2018-0349openalex-snapshot
The effect of emotions, eWOM quality and online review sequence on consumer intention to follow advice obtained from digital services
inferred← citeshttps://doi.org/10.1108/jstp-08-2020-0193openalex-snapshot
Customer experience research: intellectual structure and future research opportunities
inferred← citeshttps://doi.org/10.1108/k-10-2022-1425openalex-snapshot
The nexus between empowering leadership, job engagement and employee creativity: role of creative self-efficacy in the hospitality industry
inferred← citeshttps://doi.org/10.1108/mip-08-2017-0171openalex-snapshot
Mainland Chinese cruise passengers’ perceptions of Western service
inferred← citeshttps://doi.org/10.1108/mrr-03-2018-0126openalex-snapshot
Promoting work engagement in the hotel sector: review and analysis
inferred← citeshttps://doi.org/10.1108/mrr-07-2018-0266openalex-snapshot
Determinants of frontline employee service innovative behavior
inferred← citeshttps://doi.org/10.1108/mrr-11-2019-0482openalex-snapshot
Frontline employees’ engagement and business performance: the mediating role of customer-oriented behaviors
inferred← citeshttps://doi.org/10.1108/tr-01-2021-0036openalex-snapshot
Airportscape and its effect on airport sense of place and destination image perception
inferred← citeshttps://doi.org/10.1108/tr-02-2022-0060openalex-snapshot
Smart tourism technologies towards memorable experiences for museum visitors
inferred← citeshttps://doi.org/10.1108/tr-05-2019-0148openalex-snapshot
How do personality traits affect visitor’s experience, emotional stimulation and behaviour? The case of wine tourism
inferred← citeshttps://doi.org/10.1108/tr-07-2018-0092openalex-snapshot
The effects of the winery visitor experience on emotions, satisfaction and on post-visit behaviour intentions
inferred← citeshttps://doi.org/10.1108/tr-11-2023-0770openalex-snapshot
Wellness spa hotel experience: evidence from spa hotel guests in Serbia
inferred← citeshttps://doi.org/10.1108/trc-07-2023-0016openalex-snapshot
Strengthening tourism ethnocentrism in emerging tourism destinations
inferred← citeshttps://doi.org/10.1111/ijmr.12226openalex-snapshot
An Assessment of Brand Experience Knowledge Literature: Using Bibliometric Data to Identify Future Research Direction
inferred← citeshttps://doi.org/10.1111/jssr.12948openalex-snapshot
Correlates of Continued Church Membership Intention: An Empirical Study of Religion in Ghana
inferred← citeshttps://doi.org/10.1177/0047287517738381openalex-snapshot
The Effect of Tour Leaders’ Emotional Intelligence on Tourists’ Consequences
inferred← citeshttps://doi.org/10.1177/09722629211022516openalex-snapshot
The Role of Perceived Risk in Engaging Customer and Employees for Value Creation in Services
inferred← citeshttps://doi.org/10.1177/10963480231220270openalex-snapshot
Hotel Inspiration: How the Substantive Servicescape Inspires Customer Satisfaction
inferred← citeshttps://doi.org/10.1177/1467358420972753openalex-snapshot
Designing compelling accommodationscapes: Testing a framework in a rural context
inferred← citeshttps://doi.org/10.1177/21582440211006065openalex-snapshot
Stimulating Customer Citizenship Behavior With Service Climate: The Mediating Role of Customer Psychological Empowerment
inferred← citeshttps://doi.org/10.13189/aeb.2017.050101openalex-snapshot
Social and Physical Aspects of the Service Encounter: Effects on Trust and Customer Loyalty to the Service Provider
inferred← citeshttps://doi.org/10.14742/ajet.4432openalex-snapshot
Habit and hedonic motivation are the strongest influences in mobile learning behaviours among higher education students in Malaysia
inferred← citeshttps://doi.org/10.18316/desenv.v10i1.7653openalex-snapshot
Gamificação na área de Tecnologia da Informação de uma indústria metalomecânica: um estudo de caso
inferred← citeshttps://doi.org/10.18488/31.v12i1.4026openalex-snapshot
Constructing a servicescape quality scale for amusement parks in Taiwan
inferred← citeshttps://doi.org/10.20867/thm.30.2.4openalex-snapshot
Are customers ready to be smart? designing smart hotel experiences
inferred← citeshttps://doi.org/10.20990/kilisiibfakademik.597196openalex-snapshot
THE EFFECT OF THE STORE SERVICESCAPE ON THE CUSTOMERS REGARDING THE TELECOMMUNICATION SECTOR
inferred← citeshttps://doi.org/10.21325/jotags.2019.366openalex-snapshot
Turistlerin Destinasyon Kişiliği ve Kalite Algılarının Tekrar Gelme Eğilimleri Üzerindeki Etkileri: İspanya/Endülüs Bölgesi nde Bir Araştırma (The Effects of Tourist s Destination Personality and Quality Perceptions on the Revisit Intentions: A Research in Spain/Andalusian Region)
inferred← citeshttps://doi.org/10.21608/ijhth.2019.31650openalex-snapshot
The Effect of Authenticity on Customers’ Positive Emotions and Perceived Value in Korean Restaurants
inferred← citeshttps://doi.org/10.21680/2357-8211.2019v7n2id18199openalex-snapshot
Proposição de uma escala de avaliação da qualidade de parques públicos verdes urbanos
inferred← citeshttps://doi.org/10.23949/kjpe.2025.1.64.1.36openalex-snapshot
스포츠 프레젠테이션(SPP)과 대회이미지, 지각된 가치, 대회만족 간의 구조적 관계: 2024부산세계탁구선수권대회를 중심으로*
inferred← citeshttps://doi.org/10.29036/jots.v13i24.352openalex-snapshot
How Green Marketing Influences Customers’ Green Behavioral Intentions in the Context of Hot-Spring Hotels
inferred← citeshttps://doi.org/10.2991/icbmr-17.2017.52openalex-snapshot
Analysis of team engagement and physical servicescape perception effects on branch service quality and customer engagement
inferred← citeshttps://doi.org/10.3233/hsm-17174openalex-snapshot
Corporate image and customer satisfaction by virtue of employee engagement
inferred← citeshttps://doi.org/10.32350/ibfr/2020/0700/525openalex-snapshot
The Impact of Learning Organization Practices on Subjective Performance of Employees: The Case of Islamic Financial Institutions (IFIs) of Developing Countries
inferred← citeshttps://doi.org/10.32424/jeba.v21i2.1323openalex-snapshot
MENILAI PENGARUH CITRA MEREK, KERAGAMAN MENU, SUASANA TOKO DAN KUALITAS PRODUK TERHADAP KEPUASAN KONSUMEN DAN NIAT BELI ULANG (STUDI PADA KONSUMEN SOCIETY COFFEE HOUSE PURWOKERTO)
inferred← citeshttps://doi.org/10.32534/jv.v18i2.3961openalex-snapshot
PENGARUH CITRA DESTINASI DAN PENGALAMAN WISATAWAN UNTUK MENGUNJUNGI KEMBALI EKOWISATA ALAM
inferred← citeshttps://doi.org/10.3389/fpsyg.2020.00036openalex-snapshot
Role Stress and Turnover Intention of Front-Line Hotel Employees: The Roles of Burnout and Service Climate
inferred← citeshttps://doi.org/10.3389/fpsyg.2021.721410openalex-snapshot
The Role of CSR Engagement in Customer-Company Identification and Behavioral Intention During the COVID-19 Pandemic
inferred← citeshttps://doi.org/10.3389/fpsyg.2022.1008226openalex-snapshot
Understanding of guest behavioral intentions in peer-to-peer accommodation sector
inferred← citeshttps://doi.org/10.3390/ijerph17186562openalex-snapshot
Importance-Performance Matrix Analysis (IPMA) to Evaluate Servicescape Fitness Consumer by Gender and Age
inferred← citeshttps://doi.org/10.3390/ijerph18179123openalex-snapshot
RETRACTED: Impact of Substantive Staging and Communicative Staging of Sustainable Servicescape on Behavioral Intentions of Hotel Customers through Overall Perceived Image: A Case of Boutique Hotels
inferred← citeshttps://doi.org/10.3390/su10093038openalex-snapshot
Exploring Advertising Effectiveness of Tourist Hotels’ Marketing Images Containing Nature and Performing Arts: An Eye-Tracking Analysis
inferred← citeshttps://doi.org/10.3390/su11082378openalex-snapshot
Environmental Sustainability on Tourist Hotels’ Image Development
inferred← citeshttps://doi.org/10.3390/su12083229openalex-snapshot
The Roles of The Physical Environment, Social Servicescape, Co-Created Value, and Customer Satisfaction in Determining Tourists’ Citizenship Behavior: Malaysian Cultural and Creative Industries
inferred← citeshttps://doi.org/10.3390/su12197908openalex-snapshot
Mapping Research on Customer Centricity and Sustainable Organizations
inferred← citeshttps://doi.org/10.3390/su13031172openalex-snapshot
Service Climate and Empowerment for Customer Service Quality among Vietnamese Employees at Restaurants
inferred← citeshttps://doi.org/10.3390/su132112214openalex-snapshot
A Bibliometric Analysis of Service Climate as a Sustainable Competitive Advantage in Hospitality
inferred← citeshttps://doi.org/10.3390/su14042344openalex-snapshot
Marketing Management in the Hotel Industry: A Systematic Literature Review by Using Text Mining
inferred← citeshttps://doi.org/10.3390/su14148869openalex-snapshot
Research on Customer Behavioral Intention of Hot Spring Resorts Based on SOR Model: The Multiple Mediation Effects of Service Climate and Employee Engagement
inferred← citeshttps://doi.org/10.3390/su141610114openalex-snapshot
“I Am Here to Fly, but Better Get the Environment Right!” Passenger Response to Airport Servicescape
inferred← citeshttps://doi.org/10.34127/jrlab.v13i1.991openalex-snapshot
PENGARUH SERVICESCAPE DAN GAYA HIDUP TERHADAP NIAT BERKUNJUNG ULANG DIMEDIASI KEPUASAN (STUDI EMPIRIS CAFÉ DI JOMBANG)
inferred← citeshttps://doi.org/10.34306/att.v4i1.222openalex-snapshot
Analysis of The Effect of Servicescape and Service Quality on Customer Satisfaction at Post Shop Coffee Tofee in Bogor City
inferred← citeshttps://doi.org/10.35313/ijabr.v4i1.208openalex-snapshot
inferred← citeshttps://doi.org/10.35590/jeb.v6i2.1233openalex-snapshot
Pengaruh Servicescape Terhadap Customer Loyalty Restoran Limited Service di McDonald's Surabaya
inferred← citeshttps://doi.org/10.35609/jmmr.2016.1.1(10)openalex-snapshot
The Relationship Between Strategic Management, Employee Engagement on Customer Satisfaction and Customer Loyalty (Newest Empirical Approach 2013-2015): A Conceptual Model
inferred← citeshttps://doi.org/10.36778/jesya.v5i1.699openalex-snapshot
Pengaruh Penghargaan, Pelatihan dan Pengembangan serta Kepemimpinan Terhadap Keterikatan Karyawan (Studi Kasus pada Karyawan Hotel Berbintang di Kepulauan Riau)
inferred← citeshttps://doi.org/10.46222/ajhtl.19770720.747openalex-snapshot
Design, comfort, and perceived value as mediators between hotel servicescape and customer loyalty
inferred← citeshttps://doi.org/10.47329/jurnal_mbe.v6i1.408openalex-snapshot
PHYSICAL ENVIRONMENT TERHADAP BEHAVIOURAL INTENTIONS (SURVEI TERHADAP WISATAWAN YANG BERKUNJUNG KE TAMAN SATWA TARU JURUG SURAKARTA)
inferred← citeshttps://doi.org/10.48119/toleho.850803openalex-snapshot
The Effect of Servicescape on Revisit Intention in Restaurants: The Mediating Effect of Brand Familiarity
inferred← citeshttps://doi.org/10.5038/2641-502x-v2openalex-snapshot
The Graduate Student Research Conference in Business and Economics: Volume 2
inferred← citeshttps://doi.org/10.5805/sfti.2022.24.6.756openalex-snapshot
A study on the Environmental Factors of the Fitting Room Affecting Fashion Product Purchase Decisions
inferred← citeshttps://doi.org/10.58884/akademik-hassasiyetler.1435284openalex-snapshot
HİZMET ORTAMININ MÜŞTERİ VATANDAŞLIK DAVRANIŞI ÜZERİNDEKİ ETKİSİ: MÜŞTERİ KATILIMININ ARACILIK ROLÜ
inferred← citeshttps://doi.org/10.6007/ijarbss/v10-i3/7097openalex-snapshot
The Multifaceted of Themed Restaurant: Exploring the Unique and Vulnerable Elements in Staging Authentic Dining Experience
inferred← citeshttps://doi.org/10.70675/dfb669e0zd18bz49d3z8f68z7e98970e7dd1openalex-snapshot
Conceptualisation des contextes expérientiels physiques commerciaux et impact sur la valeur à vie du client
inferred← citeshttps://doi.org/10.70675/feabea8czf4afz41c6zb1cez9903b7f51013openalex-snapshot
The role of servicescape and social interaction towards the experience of customers and employees in the café setting. A study in Vietnam.
inferred← citeshttps://doi.org/10.7190/shu-thesis-00228openalex-snapshot
An exploration of leader member exchange influencers in the hospitality industry
inferred← citeshttps://doi.org/10.7454/jsgs.v4i2.1046openalex-snapshot
Strategy For Improving The Quality Of Services, Facilities And Cleanliness Towards Kaltim Mess’s Guest Satisfaction
inferred← citeshttps://doi.org/10.9734/jemt/2023/v29i111163openalex-snapshot
Role of Hotel Servicescape in Satisfaction and Revisit Intention of Consumers: Familiarity as a Moderator
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