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Contextualizing emotional exhaustion and positive emotional display: The signaling effects of supervisors’ emotional exhaustion and service climate.
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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Coworker and Supervisor support as moderators of associations between task characteristics and mental strain
inferredcites →https://doi.org/10.1002/job.614openalex-snapshot
Emotional exhaustion and job performance: The moderating roles of distributive justice and positive affect
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Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”
inferredcites →https://doi.org/10.1007/978-1-4899-0451-5_3openalex-snapshot
Cross-Cultural Research Methods
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The service organization: Human resources management is crucial
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Restoring the self: Positive affect helps improve self-regulation following ego depletion
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When Conscientiousness Isn’t Enough: Emotional Exhaustion and Performance Among Call Center Customer Service Representatives
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Burnout in Organizational Life
inferredcites →https://doi.org/10.1016/s0149-2063(01)00105-2openalex-snapshot
Determinants and consequences of employee displayed positive emotions
inferredcites →https://doi.org/10.1016/s1053-4822(02)00048-7openalex-snapshot
Emotion work and psychological well-being
inferredcites →https://doi.org/10.1023/a:1022934618445openalex-snapshot
Customer Service Behavior: The Interaction of Service Predisposition and Job Characteristics
inferredcites →https://doi.org/10.1037//0003-066x.44.3.513openalex-snapshot
Conservation of resources: A new attempt at conceptualizing stress.
inferredcites →https://doi.org/10.1037//0021-9010.71.1.102openalex-snapshot
Role of social support in the experience of stress at work.
inferredcites →https://doi.org/10.1037//0021-9010.71.4.630openalex-snapshot
Toward an understanding of the burnout phenomenon.
inferredcites →https://doi.org/10.1037//0021-9010.81.2.123openalex-snapshot
A meta-analytic examination of the correlates of the three dimensions of job burnout.
inferredcites →https://doi.org/10.1037//0021-9010.83.2.150openalex-snapshot
Linking service climate and customer perceptions of service quality: Tests of a causal model.
inferredcites →https://doi.org/10.1037//0021-9010.83.3.486openalex-snapshot
Emotional exhaustion as a predictor of job performance and voluntary turnover.
inferredcites →https://doi.org/10.1037//0021-9010.84.6.874openalex-snapshot
Social support, social stressors at work, and depressive symptoms: Testing for main and moderating effects with structural equations in a three-wave longitudinal study.
inferredcites →https://doi.org/10.1037//0021-9010.87.5.1001openalex-snapshot
Mechanisms linking employee affective delivery and customer behavioral intentions.
inferredcites →https://doi.org/10.1037//0022-3514.54.6.1063openalex-snapshot
Development and validation of brief measures of positive and negative affect: The PANAS scales.
inferredcites →https://doi.org/10.1037//0022-3514.57.4.651openalex-snapshot
Effects of daily workload on subsequent behavior during marital interaction: The roles of social withdrawal and spouse support.
inferredcites →https://doi.org/10.1037//0022-3514.74.5.1252openalex-snapshot
Ego depletion: Is the active self a limited resource?
inferredcites →https://doi.org/10.1037/0003-066x.48.6.621openalex-snapshot
Controlling other people: The impact of power on stereotyping.
inferredcites →https://doi.org/10.1037/0021-9010.88.1.160openalex-snapshot
The relationship of emotional exhaustion to work attitudes, job performance, and organizational citizenship behaviors.
inferredcites →https://doi.org/10.1037/0021-9010.88.2.284openalex-snapshot
Antecedents and consequences of emotional display rule perceptions.
inferredcites →https://doi.org/10.1037/0021-9010.90.5.917openalex-snapshot
Display Rule "Regulators": The Relationship Between Supervisors and Worker Emotional Exhaustion.
inferredcites →https://doi.org/10.1037/0021-9010.91.5.1134openalex-snapshot
Sources of social support and burnout: A meta-analytic test of the conservation of resources model.
inferredcites →https://doi.org/10.1037/0021-9010.92.1.93openalex-snapshot
Emotional exhaustion and job performance: The mediating role of motivation.
inferredcites →https://doi.org/10.1037/0021-9010.92.6.1741openalex-snapshot
Manager personality, manager service quality orientation, and service climate: Test of a model.
inferredcites →https://doi.org/10.1037/0022-3514.74.3.774openalex-snapshot
Self-control as a limited resource: Regulatory depletion patterns.
inferredcites →https://doi.org/10.1037/0022-3514.95.1.18openalex-snapshot
God and the government: Testing a compensatory control mechanism for the support of external systems.
inferredcites →https://doi.org/10.1037/1076-8998.12.3.301openalex-snapshot
Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation.
inferredcites →https://doi.org/10.1037/a0013504openalex-snapshot
Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality.
inferredcites →https://doi.org/10.1037/a0014635openalex-snapshot
Self-affirmation and self-control: Affirming core values counteracts ego depletion.
inferredcites →https://doi.org/10.1080/10615800600747835openalex-snapshot
Social comparison and burnout: The role of relative burnout and received social support
inferredcites →https://doi.org/10.1080/15298860701799997openalex-snapshot
After Depletion: The Replenishment of the Self's Regulatory Resources
inferredcites →https://doi.org/10.1086/227049openalex-snapshot
Emotion Work, Feeling Rules, and Social Structure
inferredcites →https://doi.org/10.1177/0730888406291310openalex-snapshot
Crossover of Burnout and Engagement in Work Teams
inferredcites →https://doi.org/10.2307/2392563openalex-snapshot
A Social Information Processing Approach to Job Attitudes and Task Design
inferredcites →https://doi.org/10.2307/2393257openalex-snapshot
Cultures and Organizations: Software of the Mind.
inferredcites →https://doi.org/10.2307/2393336openalex-snapshot
Caring for the Caregivers: Patterns of Organizational Caregiving
inferredcites →https://doi.org/10.2307/2393355openalex-snapshot
Maintaining Norms about Expressed Emotions: The Case of Bill Collectors
inferredcites →https://doi.org/10.2307/256456openalex-snapshot
UNTANGLING THE RELATIONSHIPS BETWEEN DISPLAYED EMOTIONS AND ORGANIZATIONAL SALES: THE CASE OF CONVENIENCE STORES.
inferredcites →https://doi.org/10.2307/256584openalex-snapshot
RESEARCH NOTES. BUSY STORES AND DEMANDING CUSTOMERS: HOW DO THEY AFFECT THE DISPLAY OF POSITIVE EMOTION?
inferredcites →https://doi.org/10.2307/257991openalex-snapshot
Expression of Emotion as Part of the Work Role
inferredcites →https://doi.org/10.2307/258593openalex-snapshot
A Review and an Integration of Research on Job Burnout
inferredcites →https://doi.org/10.2307/258824openalex-snapshot
Emotional Labor in Service Roles: The Influence of Identity
inferredcites →https://doi.org/10.2307/258905openalex-snapshot
MANAGING EMOTIONS ON THE JOB AND AT HOME: UNDERSTANDING THE CONSEQUENCES OF MULTIPLE EMOTIONAL ROLES
inferredcites →https://doi.org/10.2307/259161openalex-snapshot
The Dimensions, Antecedents, and Consequences of Emotional Labor
inferredcites →https://doi.org/10.2307/30040678openalex-snapshot
WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.
inferredcites →https://doi.org/10.2307/3069445openalex-snapshot
SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.
inferredcites →https://doi.org/10.4135/9781452243610openalex-snapshot
Trust in Organizations: Frontiers of Theory and Research
inferredcites →https://doi.org/10.4135/9781452243610.n11openalex-snapshot
Divergent Realities and Convergent Disappointments in the Hierarchic Relation: Trust and the Intuitive Auditor at Work
inferredcites →https://doi.org/10.4135/9781483346274.n219openalex-snapshot
Organizational Climate and Culture
inferredcites →https://doi.org/10.5465/amr.2006.20208687openalex-snapshot
The Essential Impact of Context on Organizational Behavior
inferredcites →https://doi.org/10.5860/choice.29-3352openalex-snapshot
Multiple regression: testing and interpreting interactions
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Les conséquences de l’agressivité verbale quotidienne des clients sur l’épuisement des ressources et la performance des salariés de centres d'appels
inferred← citeshttps://doi.org/10.70675/6df0f85bz173fz4deazbe6bz19fee37d3d48openalex-snapshot
The multilevel impact of the emotional labor of employees on customer satisfaction : the role of Social Support, Emotional Exhaustion and Job Satisfaction in service settings.
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