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Rethinking the Customer Journey: Impact of AI for Consumers and Businesses—A Systematic Literature Review and Research Agenda

https://doi.org/10.1111/ijcs.70136
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What this work says

Outgoing claims: the papers this work cites, builds on, or argues with.

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inferredcites →https://doi.org/10.1016/j.jretai.2019.11.009openalex-snapshot
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inferredcites →https://doi.org/10.3390/informatics11040074openalex-snapshot
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inferredcites →https://doi.org/10.3390/jtaer19040148openalex-snapshot
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What points at this work

Incoming claims: where this work appears in other papers’ reference lists and arguments.

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What shapes chatbot service quality? Insights from a systematic literature review in AI-driven customer interactions
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Synergizing AI Chatbots, Operational Intelligence, and Contactless Payments: A Pathway to Value Creation in Culinary SMEs
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Demystifying the Impact of Homophily on Continued Use Intention of AI ‐Avatar–Assisted Shopping: Length of Shopping Experience as a Moderator
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Is AI Use Intensity Associated With Consumers' Pro‐Climate Intentions? The Roles of Climate Anxiety, Climate Commitment, and Awareness of AI 's Environmental Impact
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Connecting Sustainability and Electronic Word‐of‐Mouth in Luxury Markets: A Systematic Literature Review and Future Research Agenda
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Predictive Analytics and AI as Drivers of Personalized Consumer Experience in Digital Service Ecosystems
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Artificial Intelligence in marketing: a systematic review of usage, integration, and strategic gaps
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How Anthropomorphism And Initial Trust Shape Chatbot Customer Experience? The Moderating Role Of Technology Anxiety
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