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Purchase intentions in a chatbot environment: An examination of the effects of customer experience
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What this work says
Outgoing claims: the papers this work cites, builds on, or argues with.
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Expectancy Violations Theory
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“I Am Here to Assist You Today”: The Role of Entity, Interactivity and Experiential Perceptions in Chatbot Persuasion
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Structural Equation Models of Latent Interactions: Clarification of Orthogonalizing and Double-Mean-Centering Strategies
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Incoming claims: where this work appears in other papers’ reference lists and arguments.
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inferred← citeshttps://doi.org/10.3389/fpsyg.2026.1827571openalex-snapshot
Factors influencing single young adults’ intentions to accept AI virtual companion apps based on the theory of emotional design
inferred← citeshttps://doi.org/10.3390/jintelligence13070078openalex-snapshot
A Systematic Review of User Attitudes Toward GenAI: Influencing Factors and Industry Perspectives
inferred← citeshttps://doi.org/10.3390/jtaer21020049openalex-snapshot
Exploring the Customer Experience Regarding AI-Powered Fintech Chatbots in Terms of SOR Theory
inferred← citeshttps://doi.org/10.4018/979-8-2600-0512-5.ch007openalex-snapshot
Anthropomorphism of Intelligent Chatbots in Conversational Influencer Marketing
inferred← citeshttps://doi.org/10.51583/ijltemas.2025.1411000109openalex-snapshot
How Anthropomorphism And Initial Trust Shape Chatbot Customer Experience? The Moderating Role Of Technology Anxiety
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