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Chatbots in frontline services and customer experience: An anthropomorphism perspective
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Outgoing claims: the papers this work cites, builds on, or argues with.
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inferred← citeshttps://doi.org/10.1108/ijqss-06-2024-0079openalex-snapshot
The impact of chatbot anthropomorphism on customer experience and chatbot usage intention: a technology acceptance approach
inferred← citeshttps://doi.org/10.1108/intr-12-2024-2024openalex-snapshot
AI hinders meaningfulness? Effects of chatbot guidance on service evaluation in product assembly contexts
inferred← citeshttps://doi.org/10.1108/jcm-06-2024-6922openalex-snapshot
Anthropomorphic generative AI chatbots for enhancing customer engagement, experience and recommendation
inferred← citeshttps://doi.org/10.1108/jcm-06-2024-6929openalex-snapshot
Examining the impact of anthropomorphism and AI-chatbots service quality on online customer flow experience – exploring the moderating role of telepresence
inferred← citeshttps://doi.org/10.1108/jeim-10-2025-1081openalex-snapshot
The effects of AI-powered chatbot communication quality on consumer purchase intention: the mediating role of brand elements and consumer–brand relationships
inferred← citeshttps://doi.org/10.1108/jhti-12-2025-1456openalex-snapshot
Humanized artificial intelligence in tourism: drivers of traveler adoption and value co-creation
inferred← citeshttps://doi.org/10.1108/jpbm-01-2025-5740openalex-snapshot
Design and realism in virtual influencers as brand endorsers: how anthropomorphism and social identity cues shape consumer responses
inferred← citeshttps://doi.org/10.1108/jpbm-02-2025-5785openalex-snapshot
Brand relationships in conversation: a review of conversational agents using bibliometrics and language models
inferred← citeshttps://doi.org/10.1108/jpbm-03-2025-5889openalex-snapshot
Unpacking negative brand engagement: the role of brand and chatbot expectation violation
inferred← citeshttps://doi.org/10.1108/jrim-05-2025-0280openalex-snapshot
Chatbots as brand agents: how brand concepts shape consumer engagement
inferred← citeshttps://doi.org/10.1108/jsm-08-2025-0560openalex-snapshot
Discerning authenticity through symbolic and natural stimuli: an integrated servicescape model for AI service apps
inferred← citeshttps://doi.org/10.1108/jsm-12-2024-0634openalex-snapshot
Anthropomorphism in service chatbots and their effects on purchase Intentions: an experimental design
inferred← citeshttps://doi.org/10.1108/jstp-04-2023-0118openalex-snapshot
Avoiding excessive AI service agent anthropomorphism: examining its role in delivering bad news
inferred← citeshttps://doi.org/10.1108/jstp-04-2024-0099openalex-snapshot
Frontline employees in an AI-integrated workplace: current perspectives and future research landscapes
inferred← citeshttps://doi.org/10.1108/jstp-06-2025-0207openalex-snapshot
Robot attractiveness and human emotional barriers: the effects of anthropomorphism in robot error situations
inferred← citeshttps://doi.org/10.1108/k-04-2024-0894openalex-snapshot
From general AI to custom AI: the effects of generative conversational AI’s cognitive and emotional conversational skills on user's guidance
inferred← citeshttps://doi.org/10.1108/mip-03-2025-0281openalex-snapshot
Digital congruence in influencer marketing: how NFTs shift the balance between human and AI-driven virtual endorsers through parasocial relationships
inferred← citeshttps://doi.org/10.1108/mip-04-2025-0315openalex-snapshot
Unveiling the impact of chatbot characteristics on customer experience and customer immunity under technological readiness
inferred← citeshttps://doi.org/10.1108/mip-06-2024-0413openalex-snapshot
Theoretical rigor of customer experience scales: a systematic review and a roadmap for researchers
inferred← citeshttps://doi.org/10.1108/oir-07-2025-0558openalex-snapshot
“Looks human, communicates warmly”: the impact of chatbots' anthropomorphic design cues on users' intention to adopt health information
inferred← citeshttps://doi.org/10.1108/sajbs-04-2023-0102openalex-snapshot
Analytical modeling of perceived authenticity in AI assistants: application of PLS-predict algorithm and importance-performance map analysis
inferred← citeshttps://doi.org/10.1108/tqm-02-2024-0085openalex-snapshot
Influencing factors and consequences of chatbot initial trust in AI telecommunication services: a study on Generation Z
inferred← citeshttps://doi.org/10.1109/access.2025.3554545openalex-snapshot
Understanding How AI Chatbots Influence EFL Learners’ Oral English Learning Motivation and Outcomes: Evidence From Chinese Learners
inferred← citeshttps://doi.org/10.1109/iccwamtip60502.2023.10387095openalex-snapshot
Acceptance of AI in Service Scenarios: The Impact of Chatbot Anthropomorphism on Customers’ Willingness to Use Continuously
inferred← citeshttps://doi.org/10.1109/icoict66265.2025.11192946openalex-snapshot
Aaker Brand Personality Classification for Indonesian Brands using Fine-Tuned Indonesian BERT-Variants
inferred← citeshttps://doi.org/10.1111/ijcs.70066openalex-snapshot
Anthropomorphism of Artificial Intelligence Service Agent and Consumer Responses: A Systematic Literature Review and Future Research Agenda
inferred← citeshttps://doi.org/10.1111/ijcs.70108openalex-snapshot
Consumer Response to Anthropomorphism of Text‐Based AI Chatbots: A Systematic Literature Review and Future Research Directions
inferred← citeshttps://doi.org/10.1111/ijcs.70117openalex-snapshot
Anthropomorphism and Consumer Experience—Review and Future Research Agenda
inferred← citeshttps://doi.org/10.1111/ijcs.70129openalex-snapshot
Emoji Use in Business Communication: A Literature Review Using TCM and ADO Frameworks
inferred← citeshttps://doi.org/10.1111/ijcs.70253openalex-snapshot
Letting AI Resurrect Your Loved Ones? Exploring People's Intention to Adopt Digital Resurrection Technology
inferred← citeshttps://doi.org/10.1111/sjop.70037openalex-snapshot
Who Fears Generative Artificial Intelligence? Scale Development and Predictors of Fears Towards GenAI
inferred← citeshttps://doi.org/10.1145/3706598.3713329openalex-snapshot
Perceptions of Sentient AI and Other Digital Minds: Evidence from the AI, Morality, and Sentience (AIMS) Survey
inferred← citeshttps://doi.org/10.1145/3805689.3812377openalex-snapshot
AI Automatons: AI Systems Intended to Imitate Humans
inferred← citeshttps://doi.org/10.1145/3816046.3816202openalex-snapshot
Does Humanizing Chatbots Promote or Hinder Voice Shopping?
inferred← citeshttps://doi.org/10.1177/13567667251367435openalex-snapshot
The importance of human touch: How robot anthropomorphism impacts customer engagement in tourism and hospitality
inferred← citeshttps://doi.org/10.1177/14413582261442608openalex-snapshot
Are Customers Ready for Intelligent Automation Service Without Humans? The Role of Customer Engagement and Emotional Intelligence
inferred← citeshttps://doi.org/10.1186/s43093-025-00423-yopenalex-snapshot
Anthropomorphism in artificial intelligence: a game-changer for brand marketing
inferred← citeshttps://doi.org/10.1287/isre.2023.0024openalex-snapshot
Artificial Intelligence-Powered Digital Streamers in Online Retail: Empirical Insights and Design Strategies from Experiments
inferred← citeshttps://doi.org/10.17759/exppsy.2025180313openalex-snapshot
Evaluating Chatbot usability: Adaptation of the BUS-11 Questionnaire for a Russian-speaking sample
inferred← citeshttps://doi.org/10.2139/ssrn.6919240openalex-snapshot
When Anthropomorphism Backfires: Matching Chatbot Design to Task Type and Interaction Strategy in E-Commerce
inferred← citeshttps://doi.org/10.2196/84032openalex-snapshot
Using Semiautomated WhatsApp Messages for Daily Stress Measurements: Integrated Usability and Feasibility Study
inferred← citeshttps://doi.org/10.3390/bs15020117openalex-snapshot
The Impact of Chatbot Response Strategies and Emojis Usage on Customers’ Purchase Intention: The Mediating Roles of Psychological Distance and Performance Expectancy
inferred← citeshttps://doi.org/10.3390/bs16091564openalex-snapshot
The Effects of Chatbot Recovery Strategies and Anthropomorphic Image Type on Service Recovery Satisfaction: The Mediating Roles of Perceived Warmth and Competence
inferred← citeshttps://doi.org/10.3390/jtaer19040142openalex-snapshot
Business and Customer-Based Chatbot Activities: The Role of Customer Satisfaction in Online Purchase Intention and Intention to Reuse Chatbots
inferred← citeshttps://doi.org/10.3390/jtaer21020049openalex-snapshot
Exploring the Customer Experience Regarding AI-Powered Fintech Chatbots in Terms of SOR Theory
inferred← citeshttps://doi.org/10.4018/979-8-3373-9159-5.ch003openalex-snapshot
Value Co-Creation in AI-Driven Services
inferred← citeshttps://doi.org/10.4102/ac.v25i2.1348openalex-snapshot
Anthropomorphic service recovery: the panacea following service failure of automated CSAs
inferred← citeshttps://doi.org/10.54861/27131211_2026_3_216openalex-snapshot
ВЛИЯНИЕ ДИАЛОГОВЫХ СИСТЕМ ИСКУССТВЕННОГО ИНТЕЛЛЕКТА НА ЛОЯЛЬНОСТЬ КЛИЕНТОВ БАНКА: ИЗМЕРЕНИЕ ЧЕРЕЗ ИНДЕКС ПОТРЕБИТЕЛЬСКОЙ ЛОЯЛЬНОСТИ
inferred← citeshttps://doi.org/10.55225/pel.630openalex-snapshot
Chatboty w personifikacji marki – budowanie relacji z konsumentami w podejściu Agile
inferred← citeshttps://doi.org/10.62408/ai-ling.v4i1.45openalex-snapshot
Perceived Authenticity of Politeness Strategies in Human-Computer Interactions
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